ATTENTION!!, DO NOT RENT TO THIS PEOPLE!! THEY ARE A BUNCH OF SWINDLERS!! Check below explanation:
I was in Iceland last August with a couple of friends. We rented the 4x4 car under a reasonable price (with our late planning we did not have so many further options to be honest). Regrettably we had an small accident during the trip. We were hit by another car on the back. After the accident, police came and a report was created about it (in Icelandic language). Luckily we could finish our trip and when came back to Reykjavik, we had a meeting with ‘chief executive’ of the company, Mr. Lárus Guðbjartsson. We were said, the police report was not clear at all, and that a witness apparently saw us coming backwards on a main road (something completely false and technically impossible). Therefore we were requested to paid 2.000 extra euros. They told us not to worry about it, cause on the worst case scenario at least half of the quantity could be recovered by the insurance company, considering there were also clear evidences demonstrating our version was the right one. After that, we prepared a whole report, with pictures, and explaining clearly what it happened as per we were requested. There shouldn´t be doubts about it.
We came back home, and after that I had to be literally chasing Mr. Lárus, with continuous telephone calls, emails, etc. etc. asking for news and progress, many times not receiving any answer and only after my persistence, getting some info from the other side. After this hard and exhausting period (5 -6 months), and only once we announced we were ready to come back to Iceland to deal with this issue personally, they finally came back to us saying that 1.000 euros have been recovered, and that they needed our bank number to make the money back transfer. This was 4 months ago, and in spite of our continuous emails and calls they were out of the picture again. NO MONEY HAS BEEN RECOVERED.
Today, 10 months after the visit, we seriously doubt Mr. Larus version was true at all, and I really think they´ve been playing with us to make the operation as profitable as possible for Kuku Campers. I´m sure they were totally covered by the insurance of the car (in case they might have had to paid something, cause again it was not our fault at all).
It is funny, after this experience, I found several similar opinions/experiences in Internet about them.
Hopefully this experience serves for upcoming visitors to that wonderful and unique country. Do not rent to this people, behind that image of cool and modern company, this is the way they act, taking advantage of tourist and foreign customers. From our side, I just can add/stand, this will not be the end of the story.
Good luck and enjoy Iceland.