The snowmobile trip took place 45 minutes away at a centre run by Transun the tour operator who booked us at the hotel Jussantupa. We had appalling treatment by Transun regarding the snowmobiles.
READ THIS AND PLEASE TAKE OUR ADVICE.
The training we received immediately before the snowmobile safari was a 10 min briefing and we were shown the controls on a child's bike rather than the adult ones we were going to drive. We were told to "press the thumb throttle, the engine will bite and then the machine will jolt forward and you drive off". My husband took these instructions literally and at the start, when told to move off, he pressed the throttle. Sadly, he pressed it down quite a lot (not knowing how sensitive it would be due to lack of instruction from staff) and the bike jolted forward so quick, he could steer properly and bumped into my machine. We were told by staff that thankfully no damage had been done (although they agreed there was already existing damage on the snowmobile) and we were allowed to start the safari. Half way around, we stopped and we were shown a snowmobile that had a crack on one side but right at the bottom. We were told that my husband had done this damage! (after being told there was no damage, they suddenly found a bike with damage and blamed us!). We disputed it and asked them to prove it was the same bike he had bumped into. The staff were aggressive and demanded we complete an incident form saying we'd have to pay the 550 euro's for damage. To cut a long story short, Cai(the rep) was very helpful to us trying to resolve things but his manager called Rachel told us she had contacted the police and demanded the money be paid, despite us telling her of all the circumstances. When we refused to pay, she said she wouldn't stop us leaving the country but it would still have to be paid. Then, the next day as we arrived at the airport, we were treated like criminals, refused check-in and she said we would not be allowed home unless we paid them. We were bullied into handing over money and we are now seeking legal advice. We are mature people (husband is 67years old! and has never had an accident in his life) and were treated in the most in-humane and appalling manner.
KEY POINTS FOR YOU TO CONSIDER ABOUT THE SNOWMOBILE SAFARI BEFORE BOOKING WITH THIS APPALLING COMPANY:- 1. Nobody took the time to show you the controls individually on the snowmobile you were driving.
2. No prior inspection of the snowmobile was allowed or suggested to protect you from being blamed of pre existing damage!
3.You are asked to sign an agreement which basically makes you liable for absolutely everything should anything go wrong at all! and you will be FORCED (as we were), to pay them the money! They ask for 550 euro (just over £500 I believe at current rate).
4. No identification of which vehicle you are taking is made and people do mix up after stops! So if someone damages a machine, they can swap it and then you will be liable!
5. They said they check the machines after every trip, but as we arrived the previous group were getting off the machines and we did not see any staff members inspect every machine! Therefore, damage could have occurred in previous tours and they could blame you!
6. They reckon that someone is watching everyone all the time on the tour, but they don't. At one point, the group got split up and I had to stop because we didn't know which way to go.
7. They will refuse to allow you home if you do not pay them even where a debt has not been proven!
TRANSUN ...SHAME ON YOU FOR THE DISGUSTING TREATMENT YOU HAVE GIVEN TO US AND WE WILL BE TAKING THE MATTER FURTHER!
has anyone else suffered like we have at the hands of Transun or Santa safari (who are part of transun it seems)? Their website is care of the DAVVI Lodge hotel interestingly? see here:-http://www.santasafari.fiEdited: 4:48 pm, January 16, 2011