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Beware of Transun and Santa Safari snowmobile trip

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London, United...
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Beware of Transun and Santa Safari snowmobile trip

The snowmobile trip took place 45 minutes away at a centre run by Transun the tour operator who booked us at the hotel Jussantupa. We had appalling treatment by Transun regarding the snowmobiles.

READ THIS AND PLEASE TAKE OUR ADVICE.

The training we received immediately before the snowmobile safari was a 10 min briefing and we were shown the controls on a child's bike rather than the adult ones we were going to drive. We were told to "press the thumb throttle, the engine will bite and then the machine will jolt forward and you drive off". My husband took these instructions literally and at the start, when told to move off, he pressed the throttle. Sadly, he pressed it down quite a lot (not knowing how sensitive it would be due to lack of instruction from staff) and the bike jolted forward so quick, he could steer properly and bumped into my machine. We were told by staff that thankfully no damage had been done (although they agreed there was already existing damage on the snowmobile) and we were allowed to start the safari. Half way around, we stopped and we were shown a snowmobile that had a crack on one side but right at the bottom. We were told that my husband had done this damage! (after being told there was no damage, they suddenly found a bike with damage and blamed us!). We disputed it and asked them to prove it was the same bike he had bumped into. The staff were aggressive and demanded we complete an incident form saying we'd have to pay the 550 euro's for damage. To cut a long story short, Cai(the rep) was very helpful to us trying to resolve things but his manager called Rachel told us she had contacted the police and demanded the money be paid, despite us telling her of all the circumstances. When we refused to pay, she said she wouldn't stop us leaving the country but it would still have to be paid. Then, the next day as we arrived at the airport, we were treated like criminals, refused check-in and she said we would not be allowed home unless we paid them. We were bullied into handing over money and we are now seeking legal advice. We are mature people (husband is 67years old! and has never had an accident in his life) and were treated in the most in-humane and appalling manner.

KEY POINTS FOR YOU TO CONSIDER ABOUT THE SNOWMOBILE SAFARI BEFORE BOOKING WITH THIS APPALLING COMPANY:- 1. Nobody took the time to show you the controls individually on the snowmobile you were driving.

2. No prior inspection of the snowmobile was allowed or suggested to protect you from being blamed of pre existing damage!

3.You are asked to sign an agreement which basically makes you liable for absolutely everything should anything go wrong at all! and you will be FORCED (as we were), to pay them the money! They ask for 550 euro (just over £500 I believe at current rate).

4. No identification of which vehicle you are taking is made and people do mix up after stops! So if someone damages a machine, they can swap it and then you will be liable!

5. They said they check the machines after every trip, but as we arrived the previous group were getting off the machines and we did not see any staff members inspect every machine! Therefore, damage could have occurred in previous tours and they could blame you!

6. They reckon that someone is watching everyone all the time on the tour, but they don't. At one point, the group got split up and I had to stop because we didn't know which way to go.

7. They will refuse to allow you home if you do not pay them even where a debt has not been proven!

TRANSUN ...SHAME ON YOU FOR THE DISGUSTING TREATMENT YOU HAVE GIVEN TO US AND WE WILL BE TAKING THE MATTER FURTHER!

has anyone else suffered like we have at the hands of Transun or Santa safari (who are part of transun it seems)? Their website is care of the DAVVI Lodge hotel interestingly? see here:-http://www.santasafari.fi

Edited: 4:48 pm, January 16, 2011
London, United...
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21. Re: Beware of Transun and Santa Safari snowmobile trip

hi. just wondering how you got on with legal proceedings. we didnt get very far at all but I am thinking of revisiting it now I have seen other comments about Transun.

London, United...
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22. Re: Beware of Transun and Santa Safari snowmobile trip

12 months later and we still havent had any compensation from Transun! we are going to continue to fight them!

Oulu, Finland
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for Helsinki, Oulu, Lapland
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23. Re: Beware of Transun and Santa Safari snowmobile trip

Poe: "is that it? is that all that is there?"

Almost. If you continue a bit further along the road (maybe 500 m or so) you'll come to a crossroads where there is a not-so-impressive petrol station and a souvenir shop. If you took the road to the left left from that crossroads, you'd come to Sweden (Karesuando). Or, after the petrol station there's a small dirt road to the right which leads to the Davvi Arctic Lodge.

Finland
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24. Re: Beware of Transun and Santa Safari snowmobile trip

Poe: Turn on terrain on the google map and look around.

Arsy, France
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25. Re: Beware of Transun and Santa Safari snowmobile trip

I know that finland is barren in places but that is positively stark

Oulu, Finland
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26. Re: Beware of Transun and Santa Safari snowmobile trip

Kaaresuvanto is on the "outskirts" of Enontekiö municipality. The village (Finnish and Swedish side together) has about 470 inhabitants out of whom only some 140 live on the Finnish side of the border. The administrative centre and biggest village of Enontekiö is Hetta (popul. 800).

Oulu, Finland
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for Helsinki, Oulu, Lapland
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27. Re: Beware of Transun and Santa Safari snowmobile trip

BTW: I just realised by browsing the google maps in Karesuando (the Swedish side), that Transun's Arctic Star (former Hotel Karesuando) is not in the google street view at all, eventhough it is located right by the road side. That stretch of the Laestadiusvägen is missing from the service. If you pull the "guy" onto the road in google maps, you'll see that there are no images of that part of the road (although the entire road is otherwise in the service). Makes me wonder why do they not want people to see what kind of a place it is before they get there...?

Arsy, France
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28. Re: Beware of Transun and Santa Safari snowmobile trip

More horrid stories about transun

dailyrecord.co.uk/news/scottish-news/dream-l…

Arsy, France
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3,292 posts
77 reviews
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29. Re: Beware of Transun and Santa Safari snowmobile trip

and some more pleasant news about transun, this time from the trade itself

http://www.travelweekly.co.uk/Articles/2012/12/13/42571/transun+responds+to+clients+festive+tears.html

30. Re: Beware of Transun and Santa Safari snowmobile trip

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