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Tallink payment problems - HELP!

Brazil
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246 posts
16 reviews
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Tallink payment problems - HELP!

Hi!

My husband and I have just made reservations for 1 cabin in Tallink from Stockholm to Tallin in August. However when we clicked on the button "pay for the booking" we were redirected to a Santander (our bank) weird homepage asking for the security code again and card password. Is this normal? Because we've never seen this kind of request before.

Here is the website we're using: https://netshop2.tallink.com (redirected from www.tallinksilja.com).

And this message showed up after we didn't fill in the password:

"Payment was rejected!

Please tell your reservation number "40240712" to support center".

Help? Is there an agency we can trust?

Thank you!

Seattle, Washington
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945 posts
65 reviews
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1. Re: Tallink payment problems - HELP!

The issue is that you need to have your credit card registered with either Verified by Visa or MasterCard SecureCode. It's an added layer of protection and is legit (if annoying).

Here's SecureCode: http://www.mastercard.us/securecode.html

And Verified by Visa: https:/…index.jsp

When you go to purchase something, it will bump you out to a second site where you enter the login information for your MC Securecode/VbyV account (which is 100% separate from you bank account and bank login). When you do that, you authorize the transaction.

If you still have trouble, call your card company and discuss with them the fact that you need to make an international purchase and to not bar any purchases. Sometimes these types of transactions trigger fraud warnings which are annoying.

Brazil
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246 posts
16 reviews
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2. Re: Tallink payment problems - HELP!

Thanks, I'll try to do that... but still can't believe it's necessary to give the password I normally use for purchases in this case, cause it was never asked before...

Brazil
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246 posts
16 reviews
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3. Re: Tallink payment problems - HELP!

Actually I think Ididn't make myself clear: my problem is not entering my secure code, but giving the credit card password.

Seattle, Washington
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945 posts
65 reviews
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4. Re: Tallink payment problems - HELP!

My post didn't post yesterday... =\

Are you sure that you are signed up for MasterCard's SecureCode and entering that information? SecureCode is not automatic and does not have anything to do with your bank. The login information comes directly from MasterCard. If you are entering the login information for your bank accounts, it is not going to work because that is the wrong log in.

West Palm Beach...
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238 posts
24 reviews
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5. Re: Tallink payment problems - HELP!

I had trouble booking with my credit card even though I did the verification. I sent them an email and they told me my reservation was ok and I could pay at the terminal on the day of departure. We did that without problems.

West Palm Beach...
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238 posts
24 reviews
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6. Re: Tallink payment problems - HELP!

I had trouble booking with my credit card even though I did the verification. I sent them an email and they told me my reservation was ok and I could pay at the terminal on the day of departure. We did that without problems

Brazil
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246 posts
16 reviews
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7. Re: Tallink payment problems - HELP!

Ju!

Thank you for your help. I sent them an email and got the same answer, so I think it's ok.

Thanks!!

8. Re: Tallink payment problems - HELP!

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9. Re: Tallink payment problems - HELP!

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