When I searched for car rental for Corfu in Sept 2011 for 7 days,on Moneysupermarket.com. I found a car rental through Direct2CarRentals.com. The car rental before paying the deposit, was a total of £97.52p. I paid a deposit of £11.70p, leaving a balance to be paid of £85.52p.
Their instructions were on our arrival at Corfu airport to attend the desk of the car hire company DIRENT A CAR in the arrivals area. There is actually no desk in the entire airport for this company. I asked all the reps present, and no-one had heard of them. I later found a piece of A4 paper selotaped to a railing in the arrivals lounge with my name, printed in bold letters. Written below was 'on arrival please call 0030-2661023999.' I rang the number and a lady answered, she identified herself as a rep for the car hire company DIRENT A CAR. She stated she would be with us in 5 minutes. She arrived 25 minutes later. We were then conveyed, with another tourist to their office which is situated outside Corfu airport.
At time of booking, the instruction from Direct2CarRental.com was that I had to pay the balance on arrival in Corfu airport, with the same card I had paid the deposit with at the time of booking. The representative declined the card as it was a debit card ~ they don't accept debit cards. We also had to pay an extra 20 euros as our arrival was 'outside of Working Hours' . Direct2CarRental.com were aware of our flight arrival times. Due to a particular exchange rate operated by this cowboy car hire company, we had to pay 123.77 euros, on top of the deposit that had been previously paid. There was also another British tourist present who was also charged 20 euros for the opportunity of using this company. The result was, I could have had a car hired at a cheaper rate with a competitor at the airport.
This whole experience has left a very bad taste in my mouth. We had arrived late at night, and were already exhausted, and it was a disastrous start to our holiday.
The woman concerned was rude and was unable to explain the exchange rate she operated, and the additional 20 euro charge. When I asked her what precisely were these hours, she was unable to furnish me with these. We are a very well travelled couple, and in fact, this was the first time a company has ever charged such a fee.
Since arriving back in the UK, I have emailed Direct2CarRental.com twice about my disatisfaction, and once through their own website, ~ they just don't answer. They also don't answer the phone. Steer clear of these cowboy ripoff merchants