This is an advice to people to not use International Car Hire at Faro Airport.
We booked our car hire through Car Trawler (an agent) and were provided car hire through International Car.
When we got to Faro we had to walk to the furthest car park to find the Car Hire Provider, and met a woman in a small hut in the car park. She demanded that we sign the paperwork without actually seeing the car (there were infact more dents on it than their paperwork showed but we managed to get them to mark these on for us), and she also took the 750 excess from our credit card straight away rather than holding the excess which car hire companies normally do.
When we took the car back we were met by a guy in a van in the car park who gave us a receipt and said all was in order, and that we would be refunded the 750 euro, less the petrol and less the rental which was fine.
Two weeks later we are still awaiting the refund and to be quite honest I would suggest we don't have much hope judging on the type of outfit that they looked like! Really you shouldn't have to chase for a refund?! Have contacted Car Trawler today in the hope that this will be sorted straight away. God forbid that 750 euro they took from us was our holiday money!!!!
The most appauling service i've ever had from a car hire company! I will be paying slightly more next time to go with a 'known' brand such as Avis, Alamo, Hertz etc.