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Careful with Bruges Europcar

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Boca Raton, Florida
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6 posts
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Careful with Bruges Europcar

Be very careful when you rent a car with EUROPCAR in Bruges, Belgium. I was a victim of a big scam by the people at this office. I was told it will be OK to return the car on Sunday even though the office will be close. They said just park the car and drop the keys through the office door. When I returned home to the US, I had a bill from EUROPCAR for damage to the car and another one for fuel. First, I took pictures of the car when I left it at the parking lot. The car was in the exact same condition as it was when I picked it up in Dusseldorf. There was no damage to any part of the car not even a scratch in the paint. Also, I kept a receipt from the gas station in Bruges where I filled the gas tank on my way to return the car. My Credit card company has been trying to get prove of the damages from Europcar but so far in three months they haven't sent anything. To me this is a scam to get extra money from foreign tourist. The car was perfect when I left and the tank was full. I know it and they know it so it is a shame that a company I used to consider honest will do this to its customers. Stay away from Europcar in Bruges.

Fort...
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1. Re: Careful with Bruges Europcar

Glad I saw your post...was thinking of using this company...now will look elsewhere ...

Boca Raton, Florida
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6 posts
42 reviews
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2. Re: Careful with Bruges Europcar

Yes, stay away from EUROPCAR. Just read some of the other horror stories at other complaint sites like complaintwire.org or "pissed consumer. com" It is scary how bad EUROPCAR is and they seem to be running the same scam all over Europe.

Boca Raton, Florida
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6 posts
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3. Re: Careful with Bruges Europcar

Yes, stay away from EUROPCAR. Just read some of the other horror stories at other complaint sites like complaintwire.org or "pissed consumer. com" It is scary how bad EUROPCAR is and they seem to be running the same scam all over Europe.

meath
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70 posts
6 reviews
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4. Re: Careful with Bruges Europcar

Oh dear..... Iv booked with them.

London
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for London
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5. Re: Careful with Bruges Europcar

Just stay away from hire cars full stop.

Examples of these sorts of practices are legion and seem to affect companies ranging from fly-by-nights to supposedly 'reputable' companies. With a recession on, any chance to add an extra charge will be taken. The only way to avoid this is to check the vehicle meticulously and insist that all damage - no matter how insignificant - is noted down. Also, do not under any circumstances just drop the car - insist once again that it is thoroughly inspected and do not walk away until you have it noted in writing that any damage was not caused during your hire.

Alternatively, don't hire a car. Europe has good public transport and care hires are not necessary.

6. Re: Careful with Bruges Europcar

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