Based on all the great reviews here on tripadvisor, we wanted to book a room at Hotel Welcome for our one night in Brussels. They never answered my e-mail inquiries about availability, so we just went ahead and made a reservation on their website. A screen popped up saying we would receive confirmation, but so far -- nothing! Their cancellation policy is unclear, so now we don't know whether or not we really have a reservation there or if we should book elsewhere. So far, they're not being very "welcoming"! Has anyone else gone through this -- any suggestions?