We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Reservation at Hotel Welcome?

Chicago, IL
Level Contributor
136 posts
1 review
Save Topic
Reservation at Hotel Welcome?

Based on all the great reviews here on tripadvisor, we wanted to book a room at Hotel Welcome for our one night in Brussels. They never answered my e-mail inquiries about availability, so we just went ahead and made a reservation on their website. A screen popped up saying we would receive confirmation, but so far -- nothing! Their cancellation policy is unclear, so now we don't know whether or not we really have a reservation there or if we should book elsewhere. So far, they're not being very "welcoming"! Has anyone else gone through this -- any suggestions?

Carl Junction...
Level Contributor
35 posts
29 reviews
Save Reply
1. Re: Reservation at Hotel Welcome?

My family and I just spent two nights there last week and really enjoyed the hotel. We hired a travel planner and she arranged the booking for us, but then we had to call them to confirm the booking with credit card information and such. I would suggest calling them to confirm your booking. They were very friendly people who spoke English very well. Altho if I recall they answer the phone in French but switch to English as soon as you say something. I hope this helps and you enjoy your vacation.

Chicago, IL
Level Contributor
136 posts
1 review
Save Reply
2. Re: Reservation at Hotel Welcome?

Thanks for the great advice -- I did call them to reconfirm the reservation, and they were indeed very friendly and helpful! Apparently, they did receive the reservation but are having difficulties with their e-mail system and I never received their confirmation.

Thanks again -- we're looking forward to our trip!

Ghent, Belgium
Level Contributor
2,559 posts
Save Reply
3. Re: Reservation at Hotel Welcome?

I would however still insist they send you a confirmation by email or fax, just so you have something in writing.

Better safe than sorry.

Dublin
Level Contributor
5,955 posts
88 reviews
Save Reply
4. Re: Reservation at Hotel Welcome?

You said it, pbuyse2 ! Confirmation in writing is imperative.

Chicago, IL
Level Contributor
136 posts
1 review
Save Reply
5. Re: Reservation at Hotel Welcome?

They did fax over a copy of their original e-mail confirmation that I never received (an aol thing, I think).

Thanks again for all your help!

6. Re: Reservation at Hotel Welcome?

-:- Message from TripAdvisor staff -:-

This topic has been closed to new posts due to inactivity. We hope you'll join the conversation by posting to an open topic or starting a new one.

To review the TripAdvisor Forums Posting Guidelines, please follow this link: http://www.tripadvisor.com/pages/forums_posting_guidelines.html

We remove posts that do not follow our posting guidelines, and we reserve the right to remove any post for any reason.

Removed on: 4:19 am, August 28, 2009