This is very complicated but we rented a car through Kemwel here in the US which books Europcar in Europe. We needed car seats for our 2 and 4 year old so requested them in our online reservation. We paid our bill and received our invoice which stated that any special requests could not be guarenteed. Being the concerned parents that we were, we secured car seats from relatives in Brussels because we did not want our kids traveling without them. We got to Brussels, told the Europcar clerks that we did not need the carseats and proceeded on our merry way without them for the rest of the 3 week trip. When we got home and more than a month after we returned our car, there was a $1,200 charge on our car.
What was it for? After much inquiry it was for renting carseats, not returning them and a theft fee! The office in Brussels acknowledges that we did not use them, nor steal them, corporate Kemwel refuses to credit our account.
We are not rich, we cannot afforda $1200 charge for something we did not use! We are working through Visa now but it is so frustrating HELP...