We were ending a 15 day cruise with 3 days on the front end -- total of 18 days on the road. Completely out of clothes. Ship wanted a fortune to launder. Hotel was no better on price. Concierge claimed he could not locate a pickup and drop off laundry service. The closest doityourself laundry was 15 minutes with hours of cleaning which we really did not want to do as it would take away from our sightseeing. Found this place on the internet. Booked a pickup late afternoon at the hotel. Did a full family load. It was timely picked up. The next day I received an email that the delivery was 20 minutes out. We were in town. So paid by CC and they left with the concierge. All laundry items were returned. Everything clean and folded. My wife asked that a piece be laundered but boy dried, it was returned in a separate bag wet which she then hung to dry. Can't say enough great things about this company -- a life saver for us. Great service, friendly people, most helpful.