This is just to inform all interested on my recent experience with Easyjet.
Me and my wife were booked on the Easyjet flight route AMS-PRG-AMS for Sept 02<>06 2014 and tickets purchased in early May 2014 for a total of EUR 212 incl one checked bag charges for each of us.
Yesterday I received an e-mail from them, informing that the Sept 06 PRG-AMS flight has been cancelled – essentially the return leg of our flight. The e-mail also laid out the options, incl the option to cancel other ‘related’ legs of the same journey and booked on the same booking reference number.
When I tried to do this on their website – the AMS-PRG leg could not be cancelled for refund – the relevant cells were not highlighted. Apparently, only the return leg can be cancelled thru the website “manage my booking” feature. This meant that I was stuck with Easyjet for the AMS-PRG sector – but would have to buy a fresh ticket for the return sector.
Looking at both KLM and CZA options for the PRG-AMS one way ticket – these were very expensive for Sept 06. I guess one way tickets on scheduled airlines are generally very expensive. But return tickets for AMS<>PRG were still available at a reasonable price for the same dates.
I registered my request for cancellation of the entire booking thru their website “Submit Query” feature, but was not sure whether this would work. Finally, I called up their customer service in London (overseas call from India) and requested for a complete cancellation of the entire journey and refund back to my credit card.
The request was complied with immediately and I also received a confirmation mail for the same – saying that the entire amount of EUR 212 would be credited to my account within 5-7 days.
I think Easyjet has received some / plenty negative feedback – but my own experience in the way they dealt with my case has been very positive. I am now assuming that the money will be refunded within the time mentioned by them.
We finally ended up booking our AMS<>PRG tickets on CZA for EUR 267 – same dates as well. So our 5D/4N Prague program essentially stays the same – except that the flight times are a bit different.
My advice to anyone facing similar issues – it is worthwhile to simply call even after going thru the usual routine of e-mails and query submissions. Thx Easyjet, Thx CZA.
*** Now looking forward to our stay in Prague – still almost 100 days away ! ***