We are just back from Tuscany and I wanted warn fellow travellers to avoid Goldcar:
We booked via Holiday Autos and had to take out extra insurance to avoid Goldcar taking 1,400 off our credit card. We also had to pay over 100 euros for a full tank of petrol, we used half of it so the scam has worked well for them there. When I told them at collection that I wanted to fill the car up myself they pointed to the small print.
The car had a flat battery on the first night and none of the emergency numbers worked from my UK mobile. Managed to get the battery jump started and it was flat again within two days.
I will always pay a little extra to go with a reputable firm in future and I will avoid Goldcar and Holiday Autos at all cost.