we have rented an apartment from an agency (lodginginflorence.com) 1 1/2 month before our arriving in florence.we agreed to rent from an agency - even if the price is higher then directly from the owner - just to be sure that everything was ok -- but it wasn't at all. for our surprise the reservation was canceled 4 hours before check-in .(even they could be so gentle to sent me 1 day prior the visit in florence i could have stayed some hours in internet untill i could be sure that i'll find something that really fits us - elevator,hystoric center,wifi),we have lost a lot of money and nerves this thing made us a lot of trouble ( we were a group of 4 persons - 2 old people 83 years old - one of them invalid). it was a real problem to enter different hotels untill we found one that have 2 free rooms for the same night. our trip in beautiful florence wasn't so pleasent at all as we expected - and this was because of this agency
now - after this spoiled vacation in florence we have been trying to receive a compensation from this unprofessional agency.-
does anyone know where can i write complainsts against an italian travel agency ? who can check this agents ? is there an italian supervisor agency ? customers' service ?
(from florence i have wrote them a short email - and explained them how shocked and disapointed we were and also added that in the momemt we'll be back home we'll write complaints against this agency. i haven't there too much time to spare on internet)s
when i returned home i have checked tripadvisor and have seen many travelers that have fallen in this tourist trap.
my responsability is now to write in tourist forums - and let other travelers know the truth about this agency and to avoid it ( if anyone has ideas - welcome !!)
today i have already published the reviews on tripadvisor and flipkey.