A friend and I are travelling to Rome, then onto Florence, in March, flying Alitalia out of JFK then back thru Atlanta. In preparing for our trip, I am utilizing a lot of websites and message boards, and recently have come across one that has alot of negatives about this airline, ie, overbooking, no seats even with a confirmed reservation, rudeness of staff, etc.
Does anyone have anything they can relate regarding this airline, either good or bad? My son has flown this airline quite alot the last 6 months for business with no problems, but reading all of this has caused us concern. We booked our tickets thru Orbitz.