We had a nightmare with Tuscany now. I would not recomend them at all. The villa we stayed in was shabby, nothing worked, the electrics kept on turning off. The response when we got back was appaling. They charged us 80 euros when we left for going over the amount of electricity we were supposed to use - how unbelievable! Also the MD ignored every complaint we made about the villa and sided with the owner. It even got to the point where he became rather rude to me, accusing me of all sorts that was complete rubbish. He then asked for us to pay an aditional 250 euros for damages to a sunbed, which fell apart at the seams.. when you have 2 old but working sunbeds for 10 people, what do they expect. All in all the holiday was a good one, the villa wasn't great but we made it work. The treatment I received when I came home was appaling and I would never ever recommend tuscany now as a company to anyone, even my worst enemy.