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Don't hire cars from AutoEurope

London, United...
2 posts
2 reviews
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Don't hire cars from AutoEurope

They're an awful, awful car hire company.

I booked what I thought was a great deal with them before we went to Catania.

Turned up at the collection desk where they told me rudely that I needed a Credit Card.

I asked them to prove it.

And they showed me in tiny print on the back of the contract.

I called AutoEurope and a really, really angry guy started shouting at me down the phone.

Calling me an idiot, trying to pick a fight, full of attitude.

So I called my bank and got them to cancel the money transfer ASAP.

Which made me a little happier.

But I thought I was stuck on holiday with no way of getting to my hotel.

From what I've read, I'd be far from the first.

But I booked a car with my debit card on the next desk and they were absolutely lovely.

OS cars, highly recommended.

Lesson: don't scrimp when it comes to your holiday.

It's really not worth it.

Here & There
Destination Expert
for Sicily, Taormina
Level Contributor
102,922 posts
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1. Re: Don't hire cars from AutoEurope

Was it Auto Europe or AutoEuropa?

Auto Europe is reputable. AutoEuropa (Sicily by Car) is not.

Int'l Driving Permit? Yes or no?:

tripadvisor.com/…53712569

Vagabonda

Here & There
Destination Expert
for Sicily, Taormina
Level Contributor
102,922 posts
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2. Re: Don't hire cars from AutoEurope

Also, Auto Europe is a broker, so there's no collection desk.

AutoEuropa is a supplier with a collection desk.

Vagabonda

Durham
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4,824 posts
10 reviews
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3. Re: Don't hire cars from AutoEurope

It's hardly unusual for a car hire company to ask for your credit card. Most do.

pittsburgh
Destination Expert
for Rome
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33,955 posts
16 reviews
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4. Re: Don't hire cars from AutoEurope

Most rental companies only take credit cards and not debit cards. Why would you ask them to prove what types of payment they take? "This makes no sense to me.

Donna

Tarxien
Level Contributor
110 posts
15 reviews
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5. Re: Don't hire cars from AutoEurope

Hi.. What is the best car hire from Milazzo please? Only thing is that drop off is at Trapani

Thanks

Sydney, Australia
Destination Expert
for Train Travel
Level Contributor
87,563 posts
13 reviews
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6. Re: Don't hire cars from AutoEurope

Lex:

If you have a new question, please click on "Ask a question" and start a new thread with a relevant title. Your question has nothing to do with the shortcomings of AutoEuropa.

Here & There
Destination Expert
for Sicily, Taormina
Level Contributor
102,922 posts
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7. Re: Don't hire cars from AutoEurope

Really it's the clients responsibility to read the contract, become familiar with the terms and conditions, and ask about a debit card when booking the vehicle.

Vagabonda

Here & There
Destination Expert
for Sicily, Taormina
Level Contributor
102,922 posts
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8. Re: Don't hire cars from AutoEurope

Hi Lex310,

The supplier would then require locations in both Milazzo and Trapani like Avis, Europcar, or Hertz.

Vagabonda

Saint Marys, Ohio
Level Contributor
8,364 posts
36 reviews
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9. Re: Don't hire cars from AutoEurope

I'd also be interested to know if it was AutoEurope or AutoEuropa. We've rented many times from AutoEurope in Italy and Ireland without any problems. We've always gotten our cars from Hertz at a Hertz office. I've never seen an AutoEurope person anywhere; I've just talked to them on the phone. Of course you have to have a credit card, that is pretty much standard t/o the world for a car rental.

Edited: 6:41 pm, July 14, 2014
Adelaide, Australia
Level Contributor
31,191 posts
16 reviews
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10. Re: Don't hire cars from AutoEurope

To the OP, future car rental contact www.auto-europe.co.uk

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