Booked through lastminute.com. Phoned to confirm. Arrived 8pm. There is no room for us. No booking details the manager informs us. Guess what??? It's not her problem. Great!! Travelling for 14 hours, it's nightime in an unfamilar city where streets have no names and maps are vague. The manager screamed, I tried to calm her, she waved paper in our faces. I showed our booking voucher - but nothing. Antica Casa Coppo may be cheap, but the manager is vile and the hotels booking service is devastatingly poor.