During my first few days in Milan, I thought it would be a good idea to purchase the MilanoCard so I could have a good first impression of the city. Well, just like any major metropolitan city, strikes have a tendency to happen and disrupt travel plans. This was my case...on day two of my stay in Milan, ATM (Milan's public transportation authority) decided to strike; thus, leaving me disabled and astray.
Where does MilanoCard fall into play? In their package they offer a 48 hour ATM travel ticket, but it becomes useless during a strike. The following day I went to see if they would extend my ATM travel card for another day, as I was only able to use it for 24 hours. Sounds like a reasonable and ethical proposal, right?
The response I got from the rather gruff and scowling MilanoCard representative at central station, was the complete opposite of sympathetic to the easily victimized tourist like myself...in fact no sympathy at all. I was told, "Nope, you would have to bring that up with ATM." (Keep in mind the ATM card is generic and there is no indication proving I purchased it from MilanoCard. To ATM I could be a scammer and just picked a card up from off the ground.)
The card was okay and I was able to use it a few times...but the service was unfriendly and rated a D-.