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Cartrawler problems

Level Contributor
2 posts
18 reviews
Cartrawler problems

Has anyone else had problems renting a car with Transavia's online car rental service CarTrawler? We reserved a 7-passenger vehicle, prepaid with them for pickup in Naples December 26 but when we arrived at the vendor, they had set aside a 5-passenger vehicle only. CarTrawler acknowledged the error at the time and instructed us to rent a second vehicle, and that they would reimburse us the additional cost. It is now almost two months later and no reimbursement yet! They won't even respond to my queries any more!

5 replies to this topic
Port Townsend...
Destination Expert
for Olympic National Park, Port Townsend
Level Contributor
11,780 posts
4 reviews
1. Re: Cartrawler problems

What does this have to do with Amsterdam?

Wayne, Pennsylvania
Level Contributor
2,127 posts
31 reviews
2. Re: Cartrawler problems

Maybe post in the appropriate forum in FLYERTALK?.

Winter Haven...
Level Contributor
12,052 posts
3 reviews
3. Re: Cartrawler problems

If you paid with a credit card suggest you pursue through your carrier.

"Travel is fatal to prejudice, bigotry, and narrow-mindedness"--Mark Twain

Amsterdam, The...
Destination Expert
for Amsterdam
Level Contributor
45,819 posts
81 reviews
4. Re: Cartrawler problems

CAr trawler are not even anything to do with Transavia apart from Transavia use their portal for car hire the same as about 30 other airlines.

Anyway nothing to do with Amsterdam so why on earth would you post here?

Dublin, Ireland
4 posts
5. Re: Cartrawler problems

I use CarTrawler all the time and I have a large family so typiclaly rent big 7 seaters. They are always the cheapest on the market and I've never had an issue like you say below - so can't comment on their customer service.

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