To make the story short, when I returned it, a very rude woman demanded that I had to pay for a boot shelve that wasn't there when I rented the car.
They have hold my deposit of £800 for several weeks , have already charged me the car rental and are calling that will charge me £150 for the shelf.
Contacting them is hopeless over the phone, as they are very rude and offer no solution other than going to the police (literally). And the email for customer service never replies.
I have been left with no option, I wonder if someone had similar problem and can suggest alternatives to complain and get my deposit back.
and if your are thinking on renting a car in Italy AVOID Autoeuropa / Auto europa, Thrifty can DollarEdited: 9:09 am, May 31, 2013