We were driving from Siena to Rome and entered the Autostrade at Orte. I must have got into the wrong lane because there was no option to get a ticket. I could not back up due to traffic so we had to continue on. We took the next exit and explained it to the toll booth operator, but he only spoke Italian and we only speak English. I ended up paying less than 1 Euro, but got an Unpaid Toll Ticket.
I went to the website on the ticket, entered my ticket number and it shows an unpaid toll amount of 65.80 Euro. However, it also includes the following message:
Attention ! A payment was already issued for this transaction. It's impossible to go on. You can report a declaration of your real entry station following this link: https:/…ControllerServlet
That page includes instructions for a Missing Ticket:
If a customer reaches the exit toll station without an entrance toll ticket, the toll to pay is settled by law (art. 176-16 CdS) and is calculated from the furthest toll station.
However, the customer has the right to provide proof of the actual toll station he entered the motorway and to pay the correct toll.
In respect to Missing Payment Reports issued on its own network, Autostrade per l'Italia accepts a self-certification about the inbound toll station, to be checked subsequently.
The problem is the Self-Certification form is a PDF file in Italian.
Can anyone advise me on what to do from here?
How can I get the form translated to English?
What proof would I have of the actual toll station I entered?
I assume if I don't provide proof or pay the toll, it will get charged to Hertz and then be passed along to me with additional fines and admin charges.
Thanks for your help.