This a review for an attempt to rent the Ocean Village Apartment 216120 in Gibraltar advertised on Tripadvisor and Holiday Lettings ( tripadvisor.com/VacationRentalReview-g187510… and http://www.holidaylettings.co.uk/rentals/ocean-village,-gibraltar/216120).
I first contacted Renu Bartolo about an the Ocean Village apartment 216120 on April 27th).
Five days later she finally responded me. After some confusion about each apartment I would rent (she had two different apartments available), I agreed to rent the Ocean Village apartment 216120.
On April 30th I received the bank information to the account I was to wire a deposit and 30% of the rental (£ 415).
The very next day, May 1st the amount was wired and a confirmation receipt sent to Renu.
On May 2nd she informed that she had rented the apartment to someone else. She offered another options for accommodation or my money back. The alternatives didn't suit me so I required my money back. My account information was provided on May 8th.
Today, July 30th, I'm yet to receive my refund.
I have sent several complaints about it since the problem started and got several excuses explaining the delay.
The owner (Dan Pathirana) had wired the money to the wrong person, the owner was out of town on a holiday, the owner's bank wouldn't do international wires, etc.
I have resent my account information several times to both Renu AND the owner and I still don't have my refund.
Needless to say, I'm very disappointed.
The worst part of it is that I tried to write a review attached to the apartment in question and tripadvisor WOULD NOT LET me. They claim that a review can only be made to apartments that have been actually rented.
Well, that was my intent, that's why I paid a deposit and 30% of the rental. It was the person renting the apartment that canceled our contract without notice and didn't pay me back the one that didn't allow me to complete the rental.
And now they tell me that I can't complain about and write a review??? UNACCEPTABLE!
I am very disappointed and will not rent apartments through tripadvisor anymore. This is a good website to read reviews, but when you can't trust the people renting OR the advertisers to allow you to write reviews if things GO WRONG, I will be looking at other sources in the future.