Just had rental car for 5 day mini trip at Girona Airport. Dismayed to see the 'return tank empty' policy now prevalent with most companies. Have been visiting the region for 15 years and seen Girona airport transformed - used to be met by a girl with a clipboard and were led to your vehicle parked out front. All so simple. Auriga Crown were good when they arrived on the scene but last week I rejected the original KIA as being outrageously dirty - luckily I also discovered the broken CD player before driving off. Returned to desk and complained long and loud about state of vehicle and return fuel tank empty policy. Doing this in front of a line of customer traffic is always a good strategy. Staff unhelpful, told me he had 4,000 vehicles but 'no replacement available.' I pointed out with derision it was May 1st and if that were the case by high season his company would be in deep trouble. Within 15 mins a Seat Ibiza 'materialised.' It was parked next to my original KIA all the time! I told Auriga Crown the fuel policy is 'licensed larceny' and I will never use them again. I urge other customers to boycott this practice wherever they find it.
Rental firms have clients over a barrel. I'm still battling Europcar 4 years on (same location) for unwarranted fuel surcharge deduction on CC. I looked in vain for any rep to check over my returned car last week as I noted the Ibiza had sustained few scratches/damage prior to my pick up. Nobody around! That company now have my CC details and a blank cheque rental agreement to hit me for damage charges if they feel so inclined - all the poor sap of a customer can do is to start a lengthy process of redress from afar should someone attempt to take you for a ride. Be vigilant, European rental companies big and small will look to cheat you. US system of checking cars back in is so much better.