On Wed 7th Sept we were driving on the motorway back to Marbelsol offices. Approaching Malaga, the tyre suddendly burst. Luckily we were not going fast otherwise we could have gone all over the road, caused an accident or much worse.
We called MArbesol for assistance as we were very close to the office (10 mins max. away). We could not even change the tyre ourselves because the tools given with the car didnt fit.
After 3 hours the van arrived. In the meantime the police arrived at the side of the road . They issued a fine in favour of Marbesol as the car was in such a very dangerous condition. Three out of the four tyres were danferously defective.
I have a copy of the fine documentation that has now been handed in to Marbesol. The Police said that the car was not roadworthy and 3 of the 4 tyres were defective - basically the tread was worn right through causing the tyre to burst. We had completed in total only 384 KMs during our rental.
As a result of a long delay and after a lot of frustration we missed our return flight home.
I am very angry that we were in a car that was clearly defective and could have caused a seruous accident. Our additonal costs have been 450 euro for extra flights plus a loss of a day's salary due to late return to home.
I have used Marbesol many times before - but htis is the last. Weeks later and I cannot get any response from them. So their customer service leaves alot to be desirded. But I can't get over the danger that this company has put our family under.