Record Rent A Car Malaga Airport.

UK
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187 posts
385 reviews
297 helpful votes
Record Rent A Car Malaga Airport.
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Just returned from Malaga, not at all happy with our car hire experience.

We used Record in Tenerife in May without any problems, so decided to use them again.

Huge queue to collect the car so quite tired after an early start. We were shocked to be asked to pay insurance excess of 4+ euros per day or they would block 300 euros on a credit card. Never had this before. Then told that windows, wheels tyres etc were not covered by the "fully comprehensive" insurance. The employee was very aggressive and we felt compelled to pay. The total we paid turned out to be DOUBLE the quoted amount. This of course included the full tank which must have been 65 euros. We used less than half as we were having a chill out.

This practice should be illegal and is certainly immoral. We will never be caught by this "scam" again. Others be warned!!

Nerja, Spain
Level Contributor
2,449 posts
1. Re: Record Rent A Car Malaga Airport.
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**This practice should be illegal and is certainly immoral. We will never be caught by this "scam" again. Others be warned!!**

Totally agree with you, it's a disgrace!! I'm sorry that you had this experience but by posting here you may at least help others? It's only by persistent complaining or boycotting that these companies will stop, as the authorities are obviously not bothered.

Greater London...
Destination Expert
for Mijas, Sitio de Calahonda
Level Contributor
14,568 posts
134 reviews
237 helpful votes
2. Re: Record Rent A Car Malaga Airport.
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I didn't think the fully comprehensive cover did cover wheels or windows etc. There is always an excess to pay if you want to but I believe you can get a policy in the UK which cover this sort of thing whilst you are abroad using a hire car.

I'm sure that someone on here has mentioned it before so would be worth doing a search.

Arroyo de la Miel...
Level Contributor
20,970 posts
136 reviews
55 helpful votes
3. Re: Record Rent A Car Malaga Airport.
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Correct Ceejay,

The comprehensive insurance and the Fuel policy are all covered in the Terms & Coditions when booking. I agree the Fuel policy is a scam (in slang terms) but they are upfront about it. Unfortunately we all tick the box that says I agree to.... in T&C`s but very rarely read them.

Every one who quotes for flights on Ryanair site HAS to tick the T&C box to get a quote let alone book, but people still moan when they find something they dont like.

READ the T&C`s.

Scotland
Level Contributor
40 posts
4. Re: Record Rent A Car Malaga Airport.
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Oh no- we have booked through record rent a car- should we try to rearrange a booking?!!

Arroyo de la Miel...
Level Contributor
20,970 posts
136 reviews
55 helpful votes
5. Re: Record Rent A Car Malaga Airport.
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Not worth changing dani20, as they will all try to sell you the extra glass, wheels, tyres & clutch insurance. I have never yet taken it. If you dont want it say NO. The counter staff are incentivised to sell it. A firm NO works.

Most of the ON airport rentals are FULL/Empty fuel policy unless you hire for 3 days or less.

I believe Avis refund unused fuel (please check) and www.hellehollis.com will definitely refund unused fuel to the nearest 1/4 tank. Full refund if tank is full.

A google search for insurance excess cover brought this company up. http://tinyurl.com/2bhjwoj

I have NO experience of them.

Helsinki, Finland
1 post
6. Re: Record Rent A Car Malaga Airport.
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I had the similar experience in October, the final fee was almost double the amount. After queuing one hour was complaining but with a small child with us, too tired to start asking around in other companies. For the bensin they charged over 79 euros, this is stealing. After one week we still had half a tank full. And if i value the safety of my family - another reason never to go close Record again. The car was a total wrack from outside, so suspect they do any service for the older cars (they seemed to have nice cars as well) and the toddler seat old and did not feel safe.

NEVER again Record, will rather pay a bit more but have a reliable company with reliable cars.

7. Re: Record Rent A Car Malaga Airport.

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