My family and in laws planned a vacation in Germany for a week. 7 people in all.
I made an online reservation with arguscarhire / cartrawler for a 9 seater Mercedes Vito or similar van. Only after the final payment did I receive the voucher stating that the car hire company was Dollar rent a car / Terstappen Frankfurt.
We arrived at 10:30AM and were presented with a beat up Fiat Skudo. It had scratches and dents everywhere!. Handles were torn or missing. Baggage compartment torn to pieces. Glove compartment would not close. Roof had tears. This was not a car you rent for a vacation, it's was a mover's van!
We requested another van but were told that it was the only one and there might be another one after 17:00PM. We could not cancel the order because it was prepaid by another company.
Having no choice, we took the van.
After an hour's drive we reached Königstuhl Mountain in Heidelberg where the car broke down. There engine temperature was maxed out and the radiator was empty.
Even though I paid for road assistance, there was no answer.
We were stranded on that freezing mountain trying again and again to reach the road assistance.
Eventually I filled the radiator and hoped for the best. We had to stop several times on the way...
When we finally reached the airport, I insisted that the person at the counter try to get a hold of that road assistance. He couldn't either!
You should also be aware that Dollar's car pickup area is very dark, hardly any lamps. Bring a flashlight to verify that there aren't any scratches.
The car return area is fully illuminated...
Whatever you do, stay away from this company.
The cars they rent are not roadworthy!