Jumping off a train in Mannheim to get a connection to Munich, I unbelievably left my phone on the train. Fortunately they were contacted immediately and found it, however it is now sitting in Frankfurt. They are happy to send it to an address in Germany but seem unsure what to do when they need to send it elsewhere. I have to contact them in the morning again to see if they will send it home. Does anyone have any experience of this or advice, I only bought the phone a week ago, they suggested going to Frankfurt but I'm about to head off to Italy and I have kids with me so not an option, any help would be much appreciated.