I recently attempted to book a room for my husband and I at Le Clos Jouvenet. My first communication with Madame De Witte was a red flag: she informed me that comcast "... considers my mail as spam and blocks it, this is why I had to use my husband's address...
Please use cdewitte@club-internet for your answer and try to give instruction to comcast in order for my mails not to be considered as spams !" Note the exclamation mark AND the incorrect e-mail address she advised me to e-mail her at (luckily, I caught the wrong e-mail address and sent it to her correct one). I wrote back with my contact information and asked if parking was on the grounds.
After almost a week of not receiving a reply, I wrote again, informing her we'd probably arrive in Rouen mid-day and asked if we could park in her lot. I sent this as she had informed me in her earlier e-mail that "I welcome my guests from 5 to 7 pm (for any other schedule, please check beforehand) ". She replied: "I will not be in before 5 pm. You may leave your car in the street (quiet residential area) if you arrive earlier or in any parking lot in the city. Check-out is before 11 am." Wow. That's hospitality.
I wrote back asking when, exactly is "before 11 am". I also informed her I felt her check-in was already late and now her check-out time was not only vague but the earliest I'd been given out of all the hotels and bed and breakfasts I had booked for our two week trip. She wrote back suggesting I look for other accommodations (Of course, I'd already begun doing so!) and tried to tell me that this was normal for a B & B operation. I've been staying in B & B's for twenty years and this is NOT normal.
I'm posting this experience in hopes of helping anyone else who may be looking for somewhere to stay. I have gotten a lot of my information from Trip Advisor and, needless to say, was both shocked and disappointed by the way Madam De Witte interacted with me. Hopefully, she will read this and remember she is accountable to those are patronizing her establishment.
P.S. I booked us a room at another B & B in the Rouen area and, when I asked if it was okay if we arrived mid-day, was told it was perfectly fine. I had thought so, too!!!