I've been doing loads of research about car rentals, especially for CDW, Super CDW, automatic versus manual, and under 25 fees.
Enterprise had given me a seemingly awesome quote for someone under 25, an automatic with CDW, with option to buy Super CDW. But the whole option to buy Super CDW was a little sketch, especially since no where on their website did they tell you how much that was. I called Enterprise and they told me they couldn't know what that fee would be at the Dublin Airport, and that I could call Ireland if I really needed to know.
Call Ireland. Sure. No problem. Calling Ireland is a breeze.
So instead of calling Ireland I emailed Enterprise via their website, inquiring about their fees. This is what I got back:
I am confused as to the wording of the Excess Coverage explanation.
Your website states:
"IN THE EVENT OF DAMAGE AND/OR THEFT, AN EXCESS IS APPLICABLE WHICH VARIES DEPENDING ON VEHICLE TYPE AND LOCATION. EXCESS PROTECTION WILL COVER UP TO 700 EUROS OF ANY DAMAGE, SUBJECT TO TERMS AND CONDITIONS OF THE RENTAL AGREEMENT."
Can someone please tell me how much the cost of Excess protection for the Dublin Airport is?
K, Thank you for contacting Enterprise Rent-A-Car.
At the Dublin airport office: Damage Waiver is not included and must be taken unless alternative coverage can be verified at time of rental.
Damage Waiver including Theft Protection (DW) - Excess may apply
ENTERPRISE RENT-A-CAR PROVIDES DAMAGE WAIVER (DW) IN ITS RENTAL CONTRACT THROUGHOUT IRELAND.
THE DW AMOUNT FOR THIS BRANCH IS 20 EUROS / DAY OR LESS.
Excess Protection (EP)
THE EXCESS AMOUNT FOR THIS BRANCH IS 20 EUROS / DAY OR LESS.
Enterprise Help Desk Team
My follow up question:
Alright, well your answer helped but also prompted another question.
On your website when quoting rates it says:
"* Total Charges include Damage Waiver (including Theft Protection), Third Party Liability, Road Fund Licence, and VAT. Additional surcharges may apply."
But in your reply to me you said:
"At the Dublin airport office: Damage Waiver is not included and must be taken unless alternative coverage can be verified at time of rental."
SO, is Excess coverage the only kind not included in quotes, or are all forms of coverage - both Damage Waiver and Excess Coverage not included? Even though, on your online quote, it says that the Damage (including Theft Protection), Third Party Liability, Road Fund Licence, and VAT are part of the quote...
K, Thank you for your reply.
The statement you included applies to a non-airport office in Dublin. The Dublin airport office does NOT include the coverage in the rate.
We regret any inconvenience.
Enterprise Help Desk Team
So basically, if you plan on renting from Enterprise, and you think that basic CDW is included from the Dublin location, its not. Basic CDW is only included in their NON-Airport locations.
Hope this can help someone!