We just returned from 2 weeks in Ireland; good except for a terrible car rental with Europcar.
The reservation was for a good rate. But the first issue was that when we went to get the car in Dublin, the agent tried to sell us a number of more expensive options we did not want. Then he added a 60 Euro surcharge for refueling without asking us.
But it got much worse from there.
As we left Dublin, we noticed a warning on the Ford Focus that the tire pressure monitoring system wasn't getting a signal from the tires. A few days later, I barely avoided loss of control of the car on the road due to two flat tires I didn't know I had because of this fault. We called the Europcar roadside assistance numbers but they never answered. And they did not answer the Europcar Dublin number either. Then we called AA which was also suggested in the Europcar rental document. I told them where we were and that we had 2 flat tires and they promised help within an hour. The AA truck arrived after an hour and did nothing because he said he could only replace one flat tire. Then as night fell he told us we were on our own and drove away.
A local tire service suggested by a good Samaritan replaced our tires after 3 hours roadside and at night. He also told us that one of the wheels was missing the tire pressure transducer. So Europcar rented us a vehicle they knew had a safety fault!
I emailed Europcar and it took them 10 days to reply that they were unwilling to give me a refund. I've disputed the charge with my Mastercard and contacted a couple of organizations to intervene.
If others have had similar experiences, please let me know as perhaps we could make a legal claim as a group.
I've traveled in 30 countries and rented hundreds of cars. I've never experienced service as poor as Europcar. Now I want to do what I can to keep others from being treated so badly by Europcar.