We rented a car in Glasgow. Our first booking was with Hertz. Despite our late request at 10pm for the next day, we were delighted that we could get a car. However service at Hertz is terrible. Counter staff never smile-they try to do their job efficiently but there was no heart. This was made worse when we ended up with a car which had a strong tobacco smell.
"Sorry -no car". But not a smile!
When we found two days later, that Enterprise had a car for rental, we made our way to the city office. What a difference! Helpful amd happy people - frontline as well as manager on duty. It was such a huge contrast.
If you have a choice, definitely forget heartless Hertz.