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Flying Scot Glasgow Airport.

Ayr, United Kingdom
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Flying Scot Glasgow Airport.

Beware using "Flying Scot Parking" at Glasgow Airport.

I parked my car while on holiday to Turkey, I left my 3yr old Astra in perfect condition and when I returned at 330am in the pouring rain the car was in the dark and my car was parked millimeters from another in the row, had trouble getting into the car without hitting the brand new TT parked next to me. We put our luggage in the boot and drove home to ayrshire as we were cold and our two young children were tired.

We parked our car outside our house and in the daylight when we went to empty the boot noticed the car had been reversed into a pole as the lower park of the bumper was twisted and bashed. I called straight away to report the damage and spoke to a manageress who not only refused to give her name said "tough" as we had not reported it at the time.

Reported to the police who requested the CCTV tapes to be told we only keep them for 48hours so they dont have the images of the car driving in with no damage. My insurance company is now suing them to recover the cost so if you do use them demand they give you a written report on the condition of your car (like hire companies do) and on your return go over your car with a fine tooth comb. Its clear they do not give a dam about the cars in their care as their drivers are treating them like dodgem cars.

72 replies to this topic
Ayr, United Kingdom
11 posts
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31. Re: Flying Scot Glasgow Airport.

PinkieEdinburgh...

Sorry to hear you also had problems, the charming "manageress" sounds just like the "lady" called Dot that gave me the benefit of her "horrendous customer service" so you also have my sympathy for having to deal with her. Lets hope this thread is cached by google and turns up evermore when people type parking Glasgow airport into their browsers and then they can then read of our experience and avoid.

SIn715,...

I also agree with you.

Luthgicap...

The name of the thread says it all - it's about Flying Scot Parking in Glasgow AND as we all seem to have had a bad experience that just MIGHT give you a hint why we have nothing good to say.

Amsterdam, The...
Destination Expert
for Amsterdam
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40,360 posts
79 reviews
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32. Re: Flying Scot Glasgow Airport.

Sorry to re-animate this post but I was back in Scotland for the week and thought I would ask my sister who is a cop in Central Scotland Police about your case mainly from the point of view of the police investigation.

Anyway she said that yes if you made a complaint against this company you would receive a crime number as a matter of course for your records and insurance purposes etc.

The complaint would be investigated as far as possible. What does this mean? Well yes according the info you provided they would visit Flying Scot and the garage you visited before parking your car.

Unfortunately you would have to provide corroborated information that when you parked the car there was no damage and when you picked it up there was. Unfortunately you seem unable to do this as five minutes before and the morning after is not really relevant.

Hence they (the police) have probably now closed the crime file as unsolved. She also said that generally these things are put down as vandalism unless actual criminal damage can be proved.

Be sure to let us know how this pans out though. Seems that the manageress there needs some customer relation skills. I would not hold your breath on the insurance company recovering its costs from this company as you are an easier target.

Good luck.

glasgow scotland
Destination Expert
for Glasgow
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11,444 posts
14 reviews
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33. Re: Flying Scot Glasgow Airport.

I too did not want to revisit this but following the bashing i took feel that following your comments Ron i feel vindicated.

If anyone cares to re read post 11 i think without the benefit of talking to a cop your comments are exactly what i said re the CR and why it was issued.

Again Nigel has set out to warn others of poor customer service, again throughout my posts that i have agreed that it was shocking and due to the nature of this thread he surely has achieved what he set out to do.

Renfrew, United...
1 post
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34. Re: Flying Scot Glasgow Airport.

its your own fault you should of checked before you left, all companies do this , i worked at flying scot for a while and i drove every car like it was my own, to be honest most people are unaware of scratches and chips on there cars until its pointed out to them, most of the self parkers would be like i know every scratch on this car, then you start pointing to scratches and they would be "ohhh i didnt know that was there" some people think they park there cheap, so they can try there luck, to get a new tyre or paint job out of them normally people with crappy cars the porsche and bmws owners never complain usually fiesta or corsa drivers

UK
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49,560 posts
91 reviews
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35. Re: Flying Scot Glasgow Airport.

No idea why you dragged this old thread up Gorge, its 9 months since the previous comment!

Scotland
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94 posts
186 reviews
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36. Re: Flying Scot Glasgow Airport.

Gorge is from Renfrew, the home of flying Scot. I think that explains all you need to know joe.

Ayr, United Kingdom
11 posts
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37. Re: Flying Scot Glasgow Airport.

Im quite cynical as well why this thread was "suddenly bumped" back into life, as well some of the things "Gorge" (if that is infact his real name) says are suspiciously like Flying Scot trying to get the last word.

Im glad to say the bumper on my Almost New Convertible Top of the Range Astra Sport was repaired by the insurance company, at no cost to me. As their investigation established from the facts and police report that Flying Scot were negligent in their treatment of my car it was agreed they were to blame, therefore no excess and NCD unaffected. For "Gorges" and for the information of anyone else considering using Flying Scot, it wasn't a small scratch or chip, it was an almighty Lamp Post shaped dent in the rear of the car that THEY CAUSED, the cost to the insurance company was nearly £1000.00 and needed specialist work including a full rear bumper, paintwork and the electric roof mechanism in the boot had to be re-aligned due the impact damage.

Only a fool or a cowboy would have failed to notice the car hitting the lamp-post which the garage estimates must have been at about 5-10mph.

Ayr, United Kingdom
11 posts
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38. Re: Flying Scot Glasgow Airport.

All "Gorge" has done is bump this thread back to the top of the list, it means that a whole new range of potential customers searching for info about Flying Scot will get to read about their shocking Customer service and unprofessional behaviour of their staff. Gorge has done me a favour really, thanks Gorge.

Scotland
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1 post
3 reviews
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39. Re: Flying Scot Glasgow Airport.

Do not use Flying Scot, we waited 25 mins to go to the airport and on our return through the night waited 1hour and 10 mins as they only had 1 driver on, complained to both the driver and person at reception, the just said someone had phoned in sick. terrible service.I will not use them again.

London, England...
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40. Re: Flying Scot Glasgow Airport.

It's undoubtedly one nightmare you went through on your trip to Glasgow.. But, really like and respect the courage with what you have been sharing such bad experience as it involves being through it all over again. but your effort indeed is going to help others.. Really appreciate.

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