I have used Country holidays before, but never again after this one. Whitmuir Hall is advertised as a mansion, which it might once have been, now it is like a run down house made up of cheap squalid bed-sits. So many things were wrong: dirty, cold (heaters useless even after complaining) old tatty furniture, peeling wallpaper and shabby smelly carpet, one threadbare curtain where 2 (not threadbare!) should be, mousetraps in abundance, dusty and cobwebby to the point of worrying, unsafe (electric blankets not services for years), generally unsafe unchecked electrics, pool needed cleaning, laundry room only open saturday for 2 hours, (odd, as saturday is change over day, and the times coincided with leaving/arriving!). I have to say that I left 2 days early with my 2 sons because it was that bad. the caretaker was sympathetic but did not offer to sort out the problems. Country Holidays were even less helpful. I wasn't even asking for my money back, I just wanted to make some valid points, and they did not want to know. You have been warned, the photos they show on the internet are probably the top notch room, but even so, don't bother cos it'll be in the same crabby "mansion" .