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Brambles Cafe

Durham, United...
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Brambles Cafe

I was at Brambles cafe on Wednesday 15 December 2010 and was appalled by the poor service of the waitress working there. She really couldn't have been ruder to us - she told us to sit where we liked and then bluntly told us to move from were we were as that end of the cafe was closed! This type of service continued from the waitress and my husband was ready to walk out as he was so annoyed by her behaviour!

There was a certain irony in the cafe displaying a notice stating that customer service was important as a happy customer told 2 people of their experience and an unhappy one told ten!

Glasgow, United...
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1. Re: Brambles Cafe

Thank you for taking the time to write your comments on Brambles and we apologise that you were unhappy with the low level of service you

received. We endeavor to provide a high level of customer service and we often get comments on the high level we achieve. Unfortunately, it cannot always be monitored in our quiet season. This poor standard of service will not be tolerated and subsequently the member of staff in question is no longer working with us. We hope to see you again in the future to experience our usual high standard of service.

2. Re: Brambles Cafe

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Removed on: 12:56 am, June 22, 2011
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