Using the AVIS web site I booked a car at their York Railway Station location and arranged to stay at a hotel nearby. To my horror I learned on arriving at the Station, that Avis has no collection point there. After wasting 30 mins trying to look for AVIS I called the company and an operator explained that the railway station housed a 'virtual Avis office'. I was told to take a taxi to another address, outside of York, where I could collect the car. AVIS used 'York Railway Station' as a ruse to attract clients - in fact their rental location in York is a good 15 minutes away.
This is misleading and a waste of time!