I work closely with hotels in London and refer colleagues to titbits that I find on here regularly. I've noticed increasingly of late in Reports that hotels are criticised either not storing luggage on the day of departure or, if they do, charging for it. Yet many hotels just do it as "part of the service".
It's causing much discussion amongst my peers but what do customers think ?
Is it reasonable for a hotel to charge for storing luggage ? I suppose Left Luggage Office in many cities charge, so perhaps why not hotels ? Or is it a free service that you expect when you stay at a hotel ?
If the hotel were happy to store, but not accept responsibility in the event of loss or damage, would you still leave bags with them ?
And what of security implications ? Is it reasonable for a hotel to require that they check the contents of your left luggage (be it at a charge or not) before accepting it ?
Many questions I know...but if you have thoughts or strong feelings, I'm interested to read of them. Luggage carries many challenges for hotels, esp in large hotels in London - the physical storage, the security, the potential for loss, theft and damage - so what do you expect from where you stay, and would/should you be prepared to pay for it ?