I recently holidayed in UK for three weeks from Australia. I wanted to hire a car for 15 days and as we were flying int Stansted Airport googled Hertz Stansted on my computer and selected and booked a car on line.The booking went through "car trawler" and when I accepted the terms and conditions " unlimited mileage" realised I had booked a car with Green Motion Car Rentals. ? Did a check on Green Motion and found they were reputable, even rang them in Stansted to confirm and was told sometimes Hertz sub let the hire. O K alls good.
BUT on the morning I went to pick the car up they asked where I was going and I said ,Cornwall,Scotland and back to London. They said : thats a fair way, you will clock up a lot of miles and we normally have a " fair usage policy" ? ? a 1000 mile cap will apply:you will have to pay 15 pence per mile over. I protested and pointed out the terms and conditions stated "unlimited mileage" a short argument took place as to who was right or wrong and they said it must have been a fault of the booking agent that didnt show these terms,we will sort it out at the end.( I have yet to see anything in writing stating this)and as I was not in a position to hire another car somewhere else at short notice I took the car.
The car did 2300 miles and I would be liable to pay for 1300 extra miles,I protested again vigorously, stating they were very misleading and almost amounted to fraud.They said they would reduce it to 800 miles, but would not deduct anything on my credit card until they emailed me first.
While still in UK before we flew home I rang the Green Motion head office and enquired if this practise was correct and they informed me if the on line booking stated "unlimeted mileage" that is what it is.
Since returning to Australia I have checked on at least 5 major car rentals in UK and they all offer unlimeted mileage ( to 200 miles per day) Green Motion Stansted Emailed me to inform me an amount would taken from my credit card.
After several Emails back and forth to Stansted ( who by the way are a franchise of Geen Motion ) and to their head office, no result has been acheived.
It almost amounts to fraud when you accept the terms and conditions for a car hire that clearly states "unlimited mileage" and then be told that is not correct.
Has anybody else been hit with this charge.
Is it because we are visiting tourists and they think they can get away with it.