I've travelled that region extensively for many years up to relatively recently and I must say I'm somewhat surprised at this new development. For me the coffee region is one of the most secure in the country at least second nationally after Santander, however, of course we're talking about Latin America at the end of the day and this can happen anywhere.

I'm sure the same can be said for Oakland, California.

I honestly think that your friend was just unlucky and I'm not trying to play it down, nowadays this can happen anywhere in the world with unfortunately more frequency in LatAm. I would still recommend the public bus in the daytime as Rich says.

Do you have a hostel or accommodation booked? Ask them to send you a taxi to pick you up from the airport. I stayed at la Serrana and they sent a taxi and gave a rate. Think it was 80,000cop if I remember correctly

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