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DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

8 posts
DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

Do not Rent from Thrifty, Hertz or Dollar.

2 BIG Reasons:

1. rate scam &

2. Loss Damage claim Scam:

Hear my Story:

I rented a car online from Thrifty last Sept. 2016. The website indicated that if I pay immediately rather than at pick up time, I got a cheaper rate, so I went for it and paid. When I picked up the car, I realized that the currency that I was looking at in CAD was switched to USD in the process of that choosing the pay earlier for cheaper option. It was an all inclusive amount and now suddenly I still owe them Government Tax and other green tax charges. Imagine my dismay at the rental counter!! But according to the contract terms, if I cancel there and then and get a refund, I would be penalized by losing 50% of the contract amount. So I swallowed it and got on with it and took the car. Even though I picked the car from Thrifty’s website, I was actually renting a car from an unknown number company without a face so that these deeds can be remain hidden and Thrifty, Dollar and Hertz can say it is not them.

The staff said to me, “You got to be very careful on the internet!!!!”

2. At the time of the pickup, the front license plate on the car was bended and I alerted them to it and wanted to mark the car body record sheet before I leave with the car. I was assured by their staff that the license plate does not count as damage, and nothing was done. Luckily, I took a picture as record myself.

During the rental period, I had a fender bender that I was at fault, I rear-ended the car in front of me. It was very minor because I was distracted in a stop and go traffic in an hour long congestion on 401 highway. Because it was a big SUV, no damage was done to the rental car. I filed an OPP accident Report which the police officer also gave the car an "all clear, no damage" status report. Insurance claims with the third party was subsequently all cleared and settled.

When I returned the car to them, I notified them about the accident and gave them a copy of the OPP report and they checked and said alright and I asked them for a receipt that it was all right and they said that there was no need, the OPP report was enough.

However, suddenly in November 2016, I received a claim from a collection agency claiming to be working for Hertz, that I owe them over $800 in damages. I asked them for photo evidence of the damages and they showed me the exact same bended license plate, and a dent in the rear bumper. The estimate they provided was full of damages to the rear bumper which was not involved in the fender bender. The dubious thing was that the pictures of the damages that they provided had no metadata at all, so there is no way one can determine the dates when the photos were taken.

This has been going on for 4 months with these sneaky collection agency personnel harassing me to pay for damages that I did not cause. Finally, I have to go to the internet to publish my bad experience with Thrifty, Dollar and Hertz. I filed an complaint with Consumers Ontario and called Thrifty to confront them about this fraudulent charges. This is not the end of it yet, I am sure, because they said they are going to further investigate.

Needless to say, I will never rent from them again and you should not also.

61 replies to this topic
SE Ontario
Level Contributor
25,550 posts
15 reviews
31. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

Julia M - your experience was in Chicago .. this is the Toronto forum... not all locations are the same.

West Grey, Ontario
Destination Expert
for Toronto
Level Contributor
83,453 posts
103 reviews
32. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

Julia M;

The focus of this forum is travelling to Toronto. Your post about Chicago if "off topic" for this forum.

Please delete it.

You can delete your own post by clicking on the "Report inappropriate content" button within your post and then select "Remove my post" from the pull down menu.

Best Regards

Portsmouth England
Level Contributor
3 posts
42 reviews
33. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

How do you complain to Dollar. I have sent the following complaint on 3 occasions using their customer assistance form all of which have been ignored

I wish to complain about the dishonesty of your staff in adding additional items to my all inclusive rental. I collected the car on July 19th after travelling for over 22 hours from the UK and handed my prepaid voucher to your agent and clearly stated that I DID NOT WANT ANY EXTRAS. This was repeated several times and the only item your agent offered was to prepay fuel which I declined. He did not indicate that he had added unwanted extras to my rental and whilst I admit I did sign the agreement without reading it I expected honesty and integrity from your staff and thought that I was signing to decline any additional items. When I returned the car on July 28th I was surprised that there was a charge and when I queried this I was told it was for insurance and told to go to the office and see the manager which I did . This was at 0830 I pointed out hat I had a fully inclusive prepaid rental agreement and had not requested any additions and he told me that the charge would be removed at midnight as your computer system was updating. THIS PROVED TO BE A OUTRIGHT LIE.My booking agent Elle Hubbard has contacted you and you have agreed to credit half the $167.07 charge but I feel that I am entitled to a full refund of these charges due to the dishonesty and deceit of your staff,

I did hire a car from you 8 weeks previously under the same circumstances and no charges were made but on this occasion I was obviously unlucky enough to get the wrong agents.

I trust in the circumstances although I made a mistake in unwittingly signing the agreement that you will credit the remaining 50% for future relationships

Canada
Level Contributor
5,124 posts
21 reviews
34. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

Why are you yelling at them?

SE Ontario
Level Contributor
25,550 posts
15 reviews
35. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

You can write to their Canadian HO:

canadianautoworld.ca/cm-business/dollar-thri…

Penticton, Canada
Level Contributor
19,987 posts
28 reviews
36. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

This post is like the Zombies

it keeps coming back when it should have died a long long time ago..............and stayed buried.

West Grey, Ontario
Destination Expert
for Toronto
Level Contributor
83,453 posts
103 reviews
37. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

Colin;

In your post above, other than mentioning "Dollar", you don't mention at which outlet, or in what city, your compliant is about.

Unfair to tar the entire company with the same brush for the poor business practices of one outlet / franchise.

Best Regards

Toronto, Canada
Level Contributor
12,026 posts
25 reviews
38. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

whilst I admit I did sign the agreement without reading it.

---------

And that's all one needs to read. A written contract signed trumps everything.

Newcastle and...
Level Contributor
35 posts
12 reviews
39. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

Sorry mate, hertz bought dollar thrifty

SE Ontario
Level Contributor
25,550 posts
15 reviews
40. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

ro53sm - if you'd bothered to read the 38 posts before yours, you'd have seen that was covered off.

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