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DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

8 posts
DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

Do not Rent from Thrifty, Hertz or Dollar.

2 BIG Reasons:

1. rate scam &

2. Loss Damage claim Scam:

Hear my Story:

I rented a car online from Thrifty last Sept. 2016. The website indicated that if I pay immediately rather than at pick up time, I got a cheaper rate, so I went for it and paid. When I picked up the car, I realized that the currency that I was looking at in CAD was switched to USD in the process of that choosing the pay earlier for cheaper option. It was an all inclusive amount and now suddenly I still owe them Government Tax and other green tax charges. Imagine my dismay at the rental counter!! But according to the contract terms, if I cancel there and then and get a refund, I would be penalized by losing 50% of the contract amount. So I swallowed it and got on with it and took the car. Even though I picked the car from Thrifty’s website, I was actually renting a car from an unknown number company without a face so that these deeds can be remain hidden and Thrifty, Dollar and Hertz can say it is not them.

The staff said to me, “You got to be very careful on the internet!!!!”

2. At the time of the pickup, the front license plate on the car was bended and I alerted them to it and wanted to mark the car body record sheet before I leave with the car. I was assured by their staff that the license plate does not count as damage, and nothing was done. Luckily, I took a picture as record myself.

During the rental period, I had a fender bender that I was at fault, I rear-ended the car in front of me. It was very minor because I was distracted in a stop and go traffic in an hour long congestion on 401 highway. Because it was a big SUV, no damage was done to the rental car. I filed an OPP accident Report which the police officer also gave the car an "all clear, no damage" status report. Insurance claims with the third party was subsequently all cleared and settled.

When I returned the car to them, I notified them about the accident and gave them a copy of the OPP report and they checked and said alright and I asked them for a receipt that it was all right and they said that there was no need, the OPP report was enough.

However, suddenly in November 2016, I received a claim from a collection agency claiming to be working for Hertz, that I owe them over $800 in damages. I asked them for photo evidence of the damages and they showed me the exact same bended license plate, and a dent in the rear bumper. The estimate they provided was full of damages to the rear bumper which was not involved in the fender bender. The dubious thing was that the pictures of the damages that they provided had no metadata at all, so there is no way one can determine the dates when the photos were taken.

This has been going on for 4 months with these sneaky collection agency personnel harassing me to pay for damages that I did not cause. Finally, I have to go to the internet to publish my bad experience with Thrifty, Dollar and Hertz. I filed an complaint with Consumers Ontario and called Thrifty to confront them about this fraudulent charges. This is not the end of it yet, I am sure, because they said they are going to further investigate.

Needless to say, I will never rent from them again and you should not also.

61 replies to this topic
Baton Rouge...
Level Contributor
670 posts
262 reviews
11. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

Virtually, 99% of the complaints I've read with rental car companies are due to reservations made via a 3rd party broker. I've seen people waiting hours to straighten out something as simple as picking up a car---only know it was hours because I was at a Hertz pickup site in downtown Toronto and after picking up our car, the GPS stopped functioning and we drove back to get another---the person was still holding for the person on the broker firm to pick up. You did the correct thing by taking a picture of the front end damage but you do not mention if you looked the car over fully---never accept a verbal confirmation by anyone when rental cars are returned. Make them write it down and if in doubt, take pictures of the car from various additional angles.

However, making a blanket statement about tying all of these companies together doesn't really make sense. Yes, mistakes happen. I've never seen a rate switch from one currency to another without a notice on the price quote. I recently booked a one way ticket from Montreal to Charlotte,NC via Delta and I was very pleased to notice the quoted fare was in $CD. My one way from CLT to Montreal was booked separately and it was quoted in $US---more than likely, you missed the currency sign and thus it is your mistake.

I've never had a final quote that did not list all fees. However, I do not use brokers so I do not know their policies and ethics. Another issue, is there hidden damage that might have been overlooked? Life can throw you random variables and as a traveler, you should make it your goal to eliminate as many as you can.

Consider investing in a credit card with a fee (many wave them for a year) that gives you perks like covering the deductible on a rental car up to $1,500 $US---My Marriott Visa and AMX both offer this. Both of those cards give rewards that more than pay for the fees--The Visa a free night once a year and the AMX trip insurance and discounts.

I rent from Hertz. I've never found a rate that was even a penny less expensive than their quote. I even tweak the reservation and go back into the site and check rates. Even a month out I can either save significant funds by paying in advance or remaking the reservation. If my prepay rate drops and I catch it and make a modification request to Hertz, the difference is credited to my credit card.

If I have an issue, I have a company employee on the spot to take care of it----not an unknown on the phone that keeps you holding.

Hopefully, you've learned a lesson and it will not be too painful. Become your own travel savvy advocate---you'll save money, eliminate random variables, and enjoy your travel with less surprises. Good Luck, safe Travels.

Toronto, Canada
Level Contributor
3,677 posts
146 reviews
12. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

Some third party sites work out fine too - Expedia is how I book rental cars when travelling in North America generally. Generally when I book flights with them they'll line up a discount on a rental car as well, and it's never been anything I didn't expect, always good to see.

You can get a lot of credit cards that include rental car collision damage waiver coverage for free, too - just takes a bit of shopping around. But fee based cards can be worth it depending on how you use them.

8 posts
13. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

thanks for the advice.

I was booking on a site that is Canadian, with canadian dollars as currency, but the " pay now for a discount rate" led to a page for payment in US dollars with the same amount indicated except now in US dollars with no USD sign, only a $XXX, so if you tell me it was not being "tricky".

Of course people always say "buyers beware" but how is that you seems to be defending these companies ?

Baton Rouge...
Level Contributor
670 posts
262 reviews
14. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

File a complaint with copies of your documentation---photo and police report. Somehow you did not carefully look over the vehicle when you picked it up. If the rear was damaged then it is your responsibility to make the rental company document it. We look the entire vehicle over and anything more than a 1/2 inch (and even that 1/2 inch is a dent and not a scratch) is documented. When you check out (begin your rental) they ask you questions. Hertz is particularly good about that and as a high tier member, dings are usually forgiven but I document it and let them note it. Their employees have thanked us for this effort because in the end they say it prevents misunderstanding and hassles. I just looked at rates in Toronto and Montreal rates said CAD and looked at Jacksonville, FL and rates said USD. No trickery. Good luck with your complaint. No defense of rental car companies just logic. Be safe in your travels.

8 posts
15. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

I was obviously quite ignorant about internet scams, trickeries, that I had to admit.

What about the difference in currency value, 1USD does not equal to 1CAD, the number in amount due should not be the same, ( led me to not notice that I was dealing with a different currency ) don't you think?

Level Contributor
55 posts
16. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

Anyway you live and learn I guess. It is unfortunate that this happened to you. As someone who has literaly rented 100s of cars on businesss trips I have seem my fair share of angry tourists. Here are some tips

Before you go:

1. Make sure you rent from the rental company directly. Do not prepay - its not worth it and if you miss your flight or its delayed or cancelled you will not be charged.

2. If you work for a mid to large corporation, check if they have a corporate rate with any specific agency. Most companies will allow you to use the corporate rate when travelling for personal


You HAVE to have insurance. Check with your credit card - most cc with fees havr car rental insurance. Also, check your own car insurance policy (and if so, what is the deductable)

At the car rental agency:

Decline everything. DO NOT PREPAY for gas. They will tell you its cheaper. ITS NOT - unless you are absolulty certain you're going to retun the car with less than 5 litres. They charge for a full tank of gas - regardless if you used a quarter tank or less - they still charge the full tank.

Only thing not to decline is insurance if your not covered with credit card or personal or whatever.

2. Walk around and inspect the car. Insist that they document the smalest scratch. They usually dont have a problem writing it down. If they say ita too small - insist and they will write it (I have never seen them refuse)

And in my personal opinion. Do not point out ANYTHING to them. If they dont see it when they give you your receipt -they are very unlikely to come after you afterwords.

8 posts
17. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

they have given me a receipt! That's the ridiculous part of it. Anyway, I called them and pointed out all the suspicious parts of the claim and they said they will look into it. Meanwhile I will cancel the credit card that I used to rent the car so that they cannot put any charges on it. I have tweeted the incident public as well. that's all I can do.

Yes, next time, well, there is no next time for them, but with other rental company, I will be very vigilant about everything.

Greater Sydney...
Level Contributor
20,937 posts
113 reviews
18. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

It does not seem to have been mentioned yet, but the staff performance standards for any rental car brand can differ from branch to branch, corporate or franchise. That is one of the reasons TA does not permit reviews for rentals.

Edited: 2:19 am, March 19, 2017
Baton Rouge...
Level Contributor
670 posts
262 reviews
19. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

Serena C, in your original application and acceptance under terms and conditions of rental and also your credit card application contains tons of fine print that means you can still be billed. Think about it before you cancel a card and potentially damage your financial rating due to collections. This type of action will be recorded with a very negative mark via "credit bureaus" or financial institutions. Plus, you could be flagged and be placed on a list and never be able to rent a car from several agencies, even those that you did not rent from. Additionally, other credit card companies will take a dim view of your future applications.

Follow through on your complaint, dispute the charge so you do not accrue interest. Thousands of people have tried to cancel cards rather than pay even legitimate bills and the laws are pretty one sided except for valid consumer protections. I wish you luck and certainly do not wish you to pay for damage you did not cause. Please do not add to your issues by making unwise choices----you live with damage to your credit for a very long time and it will affect much more than car rentals for years to come. Safe travels.

Toronto, Canada
Level Contributor
12,026 posts
25 reviews
20. Re: DO NOT rent cars from Thrifty Dollar and Hertz! Be warned!

Want to book a rental car from Hertz? Use a Hertz website.

This is not rocket science.

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