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Luxury Corporate Suites

Brisbane, Australia
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66 posts
14 reviews
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Luxury Corporate Suites

Hi,

I'm just wanting to know if anyone has booked through this company before and if they are reliable. We are traveling from Australia and would prefer an apartment rather than a hotel.

Thanks

Vancouver, Canada
Destination Expert
for Vancouver
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59,733 posts
64 reviews
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11. Re: Luxury Corporate Suites

One thought I have is that each condo with that management company may be owned by a different individual. Each individual may have his/her own contract with LCS which would explain PJJRK being charged $30 but not seputus. Other differences might be one owner wants a minimum stay, another owner would not. One owner does not want pets, other owners don't mind. As seputus mentions, get your questions answered by LCS.

Paris, France
1 post
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12. Re: Luxury Corporate Suites

Watch out !!!! Make sure you examine every corner of the flat. We were charged $100 for a scratch in a remote corner of the kitchen granite counter top that was hidden under a decorative plate. Once they have your credit card number, they can charge any amount they want without any recourse. We contested the charge and they did not want to hear a word. We contacted a granite specialist who confirmed that granite is difficult to get scratched unless one takes a tungsten object or something very hard. In no way could we have coursed this damage. Even the tenant who was there after us, saw no evidence of any damage. With no joint move out inspection, you are completely at their mercy. We asked for the contractor's invoice and we never received it. Their business practices are out of line.

Roberts Creek...
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4 posts
80 reviews
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13. Re: Luxury Corporate Suites

We stayed in one of their units for 3 nights in July. The unit fronted on a very busy street and unfortunately, during the night, someone broke in and stole cash and an iPad from us. We tried to contact the company and were only able to contact housekeeping. It was 8 hours later before anyone from the management company called back. She was completely unhelpful and seemed uninterested in the fact that the police and the fingerprinting squad had already been present in the unit and had indicated that the door lock was substandard.

Later I wrote to the company (by email) and provided details of the incident, and asked for assurance that they were going to take some action to make the suite more secure. To date (3 weeks later) I have had no reply except for a one line, terse email asking for the police report number. I even got a 'form email' a week later asking "did we enjoy our stay". Clearly no-one even monitors their email, or the person who received it just ignored it.

So, this is a long way of saying - stay away from this company! There are plenty of other good short term rental companies in Vancouver.

Adelaide, Australia
1 post
1 review
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14. Re: Luxury Corporate Suites

I hope you read this information before you book. I am glad I have the opportunity to let someone know, DO NOT BOOK WITH LUXURY CORPORATE SUITES. My sister and I had booked 14 nights accommodation in a Yaletown condo, great location, good price, we thought we were on a winner, then last week, only 1 1/2 weeks before the full price was due to be debited from a credit card account and only 4 weeks out from us going for a month long holiday, we got an email from Luxury Corporate Suites, simply saying, 'we are sorry to inform you that the suite you reserved is no longer available'. no explaination, nothing. They offered us another condo about 10 km away, only for 10 nights and told us they would 'upgrade' us and charge us the same rate as the other condo (which was for 14 nights!). Then when I wrote back saying cancel my reservation I got a reply stating 'we will not charge you for cancelling'......I could not believe how unprofessional this was.

I have since booked another apartment with a company called airbnb (on airbnb.com.au). So far the contact with this company has been exceptional.

Vancouver, Canada
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1,997 posts
76 reviews
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15. Re: Luxury Corporate Suites

disneygirl. My guess is that the condo was in a building that doesn't allow short term rentals and the council got wind of it and stopped it. I'm guessing this because I live in a condo building in Yaletown that doesn't allow short term rentals. The reason many buildings do not allow short term rentals is to prevent the building becoming a hotel. I have advised people in the past went renting from any agency to get the building condo management company to confirm to you that short term rentals are allowed. Many are, but many aren't.

Amsterdam, The...
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679 posts
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16. Re: Luxury Corporate Suites

Doesn't the same problem apply for airbnb.com? I know there have been some similar problems with this organization of late.

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17. Re: Luxury Corporate Suites

My husband and I just stayed with them. I wouldn't recommend it... we loved seeing Vancouver for the first time. We were glad to not spend much time in the suite as well. The one we started in was filthy, stained floors and were anything but the "luxery" they advertised. If your going with a group or family trip it's ok... like Cabin camping. If your are looking for a posh Vaca... keep looking.

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18. Re: Luxury Corporate Suites

My husband and I just stayed with them. I wouldn't recommend it... we loved seeing Vancouver for the first time. We were glad to not spend much time in the suite as well. The one we started in was filthy, stained floors and were anything but the "luxery" they advertised. If your going with a group or family trip it's ok... like Cabin camping. If your are looking for a posh Vaca... keep looking.

SYDNEY AUSTRALIA
Level Contributor
7 posts
2 reviews
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19. Re: Luxury Corporate Suites

As a twice yearly international traveller I have just had the worst experience ever with these people. The apartment we rented in vancouver at Aud $1699 for 6 nights was filthy dirty, there were so many broken things, blinds, insinkerator, tiles off walls, shower soap dish hanging out of wall, pulls in the carpet, dust on every horizontal surface. Stove top covered in grease, BBQ and outdoor furniture filthy. Bath blocked on day one and they wanted me to wait in for a plumber the next day, insinkerator full of dirty water wouldn't turn on because handle was broken off. Ensuite full of mould. Only one roll of toilet roll provided, and no dishwash liquid, or laundry soap. II complained on 5 occasions during my stay and was given poor excuses each time. "We cannot guarantee that all items in the apartment are in working order". They charged me $125 for a clean that had not been done and since departing we have discovered they have charged my Amex $1000 for the broken insinkerator and shower soap holder. I have had to cancel my Amex card and consult a lawyer in Canada. Not what you want on a holiday. Do not go near these people. Also discovered from building security manager that apartments are in residential towers and cannot legally be rented out for short term rentals.

SYDNEY AUSTRALIA
Level Contributor
7 posts
2 reviews
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20. Re: Luxury Corporate Suites

Just to add to my above post. Since returning to Australia from Canada I have had two separate unauthorised charges on my amex card for $30 and $70 from Luxury Corporate Suites. Both amounts are under investigation by the amex fraud department. They are small amounts that some people may not notice on their statement and unwittingly pay, but for this company repeated unauthorised charges could be earning them some nice additional profits at the expenses of travellers. No one at this company has answered my emails requesting information on these charges.