4/21/2008-- I just returned from Cabo last night and I can tell you that you may want to try another company for your shuttle service. Based on the reviews, I went on their website and paid for round trip service for 2 people ($68 total to the Riu Palace). It was easy to locate the person in the "Orange Shirt", but once they "checked you in", you were in for a 40 min or longer wait until all parties arrived that they had scheduled on this shuttle. I received a receipt that showed my pick up time for 4/20 to be at 3:05 pm and to give them 15 min leeway either way and to not loose this receipt and to be on time. Amid all of this waiting, there is much disorganized chaos going on. Once you think that you are on your way-- you then get to take the round about way to get to the other terminal, to yet wait again for them to pick up more people so that they can make sure that they have a FULL shuttle, and believe me it is a FULL shuttle with luggage everywhere! Yes, I know what a shuttle is--but this was ridiculous. For my return shuttle, they never showed. I had the hotel call them and she told me that she was sorry, but they didn't have someone to pick us up and to use another form of transportation to get to the airport. It was ok for them to leave me high and dry--but they sure let you know that if you use another form of transportation they will not refund you. They knew my name and what hotel I was staying at-but yet did not call to tell me this, so at 3:25 I found myself with no transportation to the airport. The hotel called a taxi for us and we were able to carpool with another couple and the cost was $15 per person, which is cheaper than what TransCabo was charging us. I don't know if I'll get my refund or not- but will certainly try. TransCabo = Disorganized chaos and bad customer service.