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Cancel Timeshare

In cooperation with: Visit Mexico
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Cancel Timeshare

My friend and I attended a share time presentation yesterday. The timeshare is called "the villa group". After almost 5 hours of trying to persuade us, we finally trusted them and bought the contract. When I got home, I googled it, I realized how bad the decision that I have made. I called the bank to dispute the charge yesterday night. I was advised that it might be great to write a proper letter and send it to timeshare via mail. It is annoying that I have to deal with these kind of nonsense in my holiday. Do you guys have the similar experience of cancelling the timeshare contact? Do you think it is good enough to just tell the bank to dispute the charge so that I can skip the step of writing letter and mail to them?

To make the other people not to fall prey to this kind of nonsense, I am sharing my experience here. I was given a great deal to purchase some activities only if I attend their presentation. During the presentation, they first showed me their hotels and then took me to a breakfast. Not bad so far right? Then they tried to sell their product. The contract costed more than 20 thousand dollars for the initializing fees(the same thing when you register the gym). The salesman thought we were interested in it, then another salesman come to us and gave us a way much better deal, the initial fees cut down to 9000 dollars. They saw us really interested in it but not ready for it, they took us to an another room and offer us a even a better deal. At this round, we fell prey to it. Interesting, all the "good" deal are only good during the presentation. We are not allowed to do our research and of course they offered us wine to interfere our decision. I think I learned a lesson in a hard way.

Edited: 11:40 pm, December 17, 2016
17 replies to this topic
Terrace
Level Contributor
328 posts
2 reviews
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1. Re: Cancel Timeshare

You need to find on the trip advisor forum a notary to help you get out of this. In reading past posts a simple letter is not enough. Get a notary to do it correctly...and I think you only have five days. Hopefully someone with experience cancelling will chime in. Good luck.

Vancouver
Destination Expert
for San Jose del Cabo
Level Contributor
4,472 posts
68 reviews
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2. Re: Cancel Timeshare

the answer to this post explains what you need to do.

https://www.tripadvisor.ca/ShowTopic-g152515…

Vancouver
Destination Expert
for San Jose del Cabo
Level Contributor
4,472 posts
68 reviews
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3. Re: Cancel Timeshare

The profeco link in the link above doesn't appear to work. Here's another link that tells you what to do if you change your mind.

profeco.gob.mx/revista/…20inglesV.pdf

Cabo San Lucas...
Level Contributor
942 posts
37 reviews
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4. Re: Cancel Timeshare

It is as simple as going back today and cancelling in person. The will have someone that is especially good t redirecting this though so it will be or can be an ordeal.

If you bought in "exit", I am not familiar with the cancelation of those contracts but if it was "Villa Preferred Access" points they will threaten to keep something. It was signed by you in your contract that they can keep the down payment as "damages" or "administration" fee.

Be persistent and do not waver in your convictions if you do indeed wish to cancel. If you lose a little money now in order to cancel today, many would say it is worth it as the price of a lesson learned.

Bear in mind that there are dozens of happy "owners" for every unhappy or disgruntled one. If you bought a normal 30 year contract, you bought a "points" based membership. These are the worst kind, ESPECIALLY for Cabo which has less availability than say Cancun. The membership will ALWAYS have availability in Loreto. That's why they built it, so they can always say they have availability to use your points.

I am pretty sure you were led to believe that you were "buying" Villa del Arco. As you have read on the internet, actually staying there is a whole different thing.

Best of luck.

Vancouver BC
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4,616 posts
4 reviews
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5. Re: Cancel Timeshare

You must cancel with 5 days according to Mexico Law. You must also cancel in writing and deliver the cancellation to them within the 5 days. You should also have copies of your cancellation for your credit card company.

Should you want assistance with your cancellation you can contact this Lawyer in Cabos San Lucas that will help you with the details.

http://thecabolawfirm.com/

Email:- jose.moreno@thecabolawfirm.com

Phone:- 011-52-1-624-137-3285

Do NOT DELAY your time to cancel is running out.

Zihuatanejo, Mexico
Destination Expert
for Ixtapa, Zihuatanejo, Cabo San Lucas
Level Contributor
11,898 posts
6 reviews
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6. Re: Cancel Timeshare

Keep in mind that Profeco is really of no help any longer. They will set a date and time...and the TS people will not show...another date...another no show...the third time is NOT the charm...so nothing is basically done for you with Profeco...

Do what Fmsdude wrote...his information is right on...as always!

Good luck.

Would also like to hear how they did the contract for two "friends". Used to be it had to be married people...or single people...having two friends on a contract only can get messier!!!

Riverside, Illinois
Level Contributor
1,849 posts
50 reviews
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7. Re: Cancel Timeshare

Go back in person. Ask to see the original contract and void it. If they insist that the person you spoke with is not in.......then say you will just stay there. Be sure to start the conversation in the area of other people getting the pitch. They will escort you out of there quickly. Be persistent and you must do this in five days. WE backed out of two. We do own four at PBSB and are very happy. (Bought all of those on secondary market)

6 posts
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8. Re: Cancel Timeshare

Sorry for the late repose but just let you guys know that we did cancel the timeshare...but to some degrees, it indeed ruined our vacation.

Edited: 8:02 pm, January 01, 2017
6 posts
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9. Re: Cancel Timeshare

I hope the one who wrote the post also cancel the ts

Edited: 8:05 pm, January 01, 2017
Denver, Colorado
1 post
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10. Re: Cancel Timeshare

In case anyone else stumbles on this thread and finds this useful... If you Just signed a contract (within 5 days) and you are in Cabo. Open a case with Profeco (office is on the marina in Cabo) and then obviously do NOT send your cancellation letter through the Mexican Post Office. The Post Office may give you a receipt and tracking number but that letter will go nowhere. Make sure you send your cancellation letter directly with FedEx or UPS. Better yet make sure you go directly to the Timeshare office and ask them to cancel it face to face with letter in hand. Let them know that you have a case opened with Prefeco and a documented letter mailed with tracking (through FedEx or UPS). Act fast and don't rely on a letter mailed through the post office. Profeco recommended that we use the Post Office but that is futile. I think they are required to recommend the Post Office since they are a Gov't organization. Someone there also said that all we had to do is mail the letter, no need to talk to the timeshare office. Obviously you have nothing to loose by revisiting the timeshare office and asking for a cancellation. That is what worked for us, and probably the fact that Profeco was involved. BTW we cancelled after reading the contract again, read that thing in detail! They throw it at you in the last few minutes of the meeting when you are exhausted and sold on a bunch of lies.

Edited: 5:06 pm, December 15, 2017
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