What a fiasco. I booked the car 2 months in advance. I emailed the week before to ensure all was in order (and Jesus in Cancun confirmed is was). I had the concierge at our resort call the day before to ensure everything was in order (he spoke directly with the agent in the Tulum office –Gaudencio, and everything was supposed to be in order). We were supposed to have a car delivered to our resort and picked up there a week later. On the morning of the delivery, nothing showed up. Called and called got many excuses , finally reached Fernando in Cancun and he was frustrated that everything was clear the day before and now nobody seemed to know anything about it. Finally two guys from the Tulum office show up 2 hours late (tried to convince me that they were on time) and say they had just found out and were delivering the car (first lie, our concierge had spoken with him the day before, but he didn’t know that I knew this). Unfortunately they couldn’t leave the car as all the paperwork was back in town so I would need to go to town with them (and waste a couple more hours….second lie, they only had one car left so they had no way to get themselves back to town). The only car they had was a bucket of junk – dents on dents – obviously they didn’t really have a car for me and found this one at the last minute. I took it and discovered on the ride back to the resort it was leaking gas, smelled foul, filthy inside, barely wanted to start, completely unable to accelerate and downright unreliable. I immediately emailed Cancun requesting a different car. Never heard a word again from EasyWay. Sent 4 emails, none of which were answered. Drove the car to get groceries and once to the beach down the road, but it had difficulties starting so I couldn’t trust it. Pickup time arrives and nobody shows up. We called the personal 24hour cell phone of Gaudencio and nobody answered – so much for 24hour support in case of breakdown. Finally got the personal cell phone of Fernando in Cancun and he looked into it. An hour and a half later the Tulum agent shows up, insisting that he was on time as we arranged. I showed him the document that he signed clearly showing he was wrong; he says the document had the wrong time (third lie). Bottomline, this agency has a dishonest approach and the Tulum agent is the most untrustworthy. I guess we are just stupid gringos and should be treated as such.
Steer clear of EasyWay Tulum.