TA has been such a big help for us in planning our first trip to the area. Would be glad to answer any questions.
Couple in our low to mid 60's. Worldmark owners - used RCI plus a free week for the resort. Stayed in the Mayan Place (Bldg 2) for a week and then the Grand Mayan (Bldg 1) for a week. Both taxi and resort shuttle to Playa several times, trip to Cozumel (rented taxi all day), Tulum Ruins and "Tulum Beach Club Crawl" (rented Taxi all day), Collectivo to Pureto Morelas, Xcaret plus dinner show, scuba and parasail at the resort, pools and Happy Hours.
We had a wonderful time. Resort is huge, pools were fantastic, 5 restaurants (we only ate at 3), market has essentials, went to WalMart several times for supplies (booze +), staff was great, small issues were resolved quickly.
Beds at the Palace were firm, but we liked them. Beds at the Grand were way to hard for us so we asked for and got a pad. Anytime we asked for something there was a followup to make sure we got what we needed. Always helped with a smile. Lots of paths so had to get oriented, but can't really get lost. Grounds are immaculate. Pools are very clean, but cool. Ocean was a great temp, but rocky and really swimmable. Still beautiful.
Contacted concierge at each place about a month ahead of time asking for buildings 1-4 at each resort. Low season so we got nice rooms, but also mentioned our 30th.
Will have a more detailed review for each resort. Again, would be glad to answer questions.