It has been almost 2 months and I have given this property every possible opportunity to do the right thing by simply getting rid of the Iberostar security guard who assaulted me on property grounds. That was my only request so that I could gain closure and move on from this terrible incident without having the weight of putting other women in danger. Unfortunately Iberostar has refused both my requests to provide a lineup as well as the State Judicial Police and the Ministerios Publicos in ridding the property of this rapist. I feel it is now my responsibility to inform other travelers of the lack of protection this property named 'Hotel Chain of the Year 2009' provides its guests.
On October 19, after being safely dropped off by the trolley from the disco, I returned to my room to find my key was deactivated. Therefore, upon returning to the lobby, I asked a security guard to point me in the right direction. It was very late and very dark and I was a bit frightened being out by myself. The security guard agreed to help me and asked me to follow him. Within minutes he grabbed me and forced me into the jungle/bushes and raped me.
As soon as he took his hold off me, I ran through the property screaming and crying I had been raped. Once in an Iberostar lobby, I asked all of security to call the police. They denied my request and would not even write up a report, only got 3 guards to escort me back to my room.
Being on vacation alone, I only wanted to return home as soon as possible. The next morning, I asked for a female member of mgmt to be sent to my room. Upon hearing my story, she immediately contacted the US Consulate. They were both very helpful at the time and the consulate gave me all my options as a US citizen under Mexican Law. It was very overwhelming and entirely against me as the victim, and I decided all I could emotionally do at the time was go home.
During this time and upon my departure, Iberostar gave me every confidence they would do everything they could in apprehending the individual by sending me a photo lineup via email. Unfortunately, once I returned to the states, the rules all changed. Iberostar forwarded all correspondence and information to their insurance company and will no longer communicate with me, nor will they provide the photo lineup to the local officials. Therefore, as far as I am concerned, this monster still remains at large in the form of an Iberostar security guard.
I did return 3 weeks after the crime to make the formal declaration with the local authorities since the Iberostar was refusing all requests. According to the US Consulate, to date, Iberostar is refusing to work with the authorities as well.
This is not a rant about the crime, nor the Judicial Process, in Mexico, but rather the Iberostar's refusal to do the right thing in order to protect future guests at their property.