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Iberostar Paraiso Maya - Rape - October 19, 2010

In cooperation with: Visit Mexico
Plano, Texas
Level Contributor
16 posts
Iberostar Paraiso Maya - Rape - October 19, 2010

It has been almost 2 months and I have given this property every possible opportunity to do the right thing by simply getting rid of the Iberostar security guard who assaulted me on property grounds. That was my only request so that I could gain closure and move on from this terrible incident without having the weight of putting other women in danger. Unfortunately Iberostar has refused both my requests to provide a lineup as well as the State Judicial Police and the Ministerios Publicos in ridding the property of this rapist. I feel it is now my responsibility to inform other travelers of the lack of protection this property named 'Hotel Chain of the Year 2009' provides its guests.

On October 19, after being safely dropped off by the trolley from the disco, I returned to my room to find my key was deactivated. Therefore, upon returning to the lobby, I asked a security guard to point me in the right direction. It was very late and very dark and I was a bit frightened being out by myself. The security guard agreed to help me and asked me to follow him. Within minutes he grabbed me and forced me into the jungle/bushes and raped me.

As soon as he took his hold off me, I ran through the property screaming and crying I had been raped. Once in an Iberostar lobby, I asked all of security to call the police. They denied my request and would not even write up a report, only got 3 guards to escort me back to my room.

Being on vacation alone, I only wanted to return home as soon as possible. The next morning, I asked for a female member of mgmt to be sent to my room. Upon hearing my story, she immediately contacted the US Consulate. They were both very helpful at the time and the consulate gave me all my options as a US citizen under Mexican Law. It was very overwhelming and entirely against me as the victim, and I decided all I could emotionally do at the time was go home.

During this time and upon my departure, Iberostar gave me every confidence they would do everything they could in apprehending the individual by sending me a photo lineup via email. Unfortunately, once I returned to the states, the rules all changed. Iberostar forwarded all correspondence and information to their insurance company and will no longer communicate with me, nor will they provide the photo lineup to the local officials. Therefore, as far as I am concerned, this monster still remains at large in the form of an Iberostar security guard.

I did return 3 weeks after the crime to make the formal declaration with the local authorities since the Iberostar was refusing all requests. According to the US Consulate, to date, Iberostar is refusing to work with the authorities as well.

This is not a rant about the crime, nor the Judicial Process, in Mexico, but rather the Iberostar's refusal to do the right thing in order to protect future guests at their property.

Richmond, BC
Level Contributor
5,376 posts
16 reviews
93 helpful votes
1. Re: Iberostar Paraiso Maya - Rape - October 19, 2010

Is this post for real? If it is, I am very sorry that it has happened to you and that there are no official actions from the resort's management.

New York City, New...
Level Contributor
5,693 posts
40 reviews
64 helpful votes
2. Re: Iberostar Paraiso Maya - Rape - October 19, 2010

I am not sure how true is this story, but encountered security issues at Catalonia Royal Tulum, that was our second visit and the last one to that resort. Management will deny everything, and that part I believe OP. Will write a review soon and explain.

Plano, Texas
Level Contributor
16 posts
3. Re: Iberostar Paraiso Maya - Rape - October 19, 2010

Yes, this story is very true!!!!

Plano, Texas
Level Contributor
16 posts
4. Re: Iberostar Paraiso Maya - Rape - October 19, 2010

I am not sure what other way I have to get my message across, but you can take what you can from this and discard the rest. I have done my duty in warning others. Believe me, this was not the route I wanted to take, but I have been left with no choice!

Yes, I highly expect the hotel to doubt everything, especially given that the 'sexual harrassment' (not rape as filed at the time) had disappeared by the time I requested it once back in Texas.

I am not sure if formal declarations are of public record in Mexico, but it is all documented there. I also have all email correspondence since my return between the Iberostar mgmt, Veronica, US Consulate, Samantha, and the insurance company they passed the buck along to, Carlos. I am MORE THAN HAPPY to copy and paste all dialogue.

Florida
Level Contributor
129 posts
34 reviews
15 helpful votes
5. Re: Iberostar Paraiso Maya - Rape - October 19, 2010

WOW!!!

If this is true I wish you all the best, thats %@$# up to say the least. I stayed there the 1st week it opened and thats a shock to hear.

Im assuming this thread will get deleted so find the other message boards to get your word out, theres a few big ones with many members..

GL and sorry to hear that!!!!!

Plano, Texas
Level Contributor
16 posts
6. Re: Iberostar Paraiso Maya - Rape - October 19, 2010

See Below email immediately sent to Iberostar upon my return to the states....

Veronica and Jesus,

I need to chat with you immediately in regards to the above situation and that which we discussed yesterday morning upon my departure.

I need a copy of ALL reports I filed at the time of the assault, as well as any other documentation since.

Veronica, as discussed, I also need a picture line up of security guards who were working the Iberostar Paraiso Maya at the time of the incident. Otherwise, I need a return flight to do an in-person physical line up. I need all of the above IMMEDIATELY. I prefer to not have to take this to Iberostar Corporate Headquarters, but I will do whatever necessary. I know the power behind Trip Advisor and am doing my best to not warn future travelers by telling my story until I give IB Paraiso a chance to proceed in an urgent fashion.

I cannot allow any other woman at the IB Paraiso to go through what I went through and I will do what I have to do to insure their protection at this time. Until this man is caught, NO WOMAN is safe at your property, and I realize NOTHING has been done to this point to protect your hotel guests from this monster who continues to pose as the safety of a Security Guard. I will exhaust ALL resources as necessary.

Veronica, I appreciate your kindness and hospitality and trust this will be handled accordingly.

Jesus, I regret as General Manager of the property, that you were unable to introduce yourself and guarantee this WOULD be handled properly.

And Their reply.....

Dear Mrs. XXXXX,

Once again we are very sorry about the incident you reported to us on October 18th.

I am afraid I was not able to find any report filed by you the night of the incident. This is the reason why I have not sent any.

As this is a very delicate situation, we have turned it to our Insurance Company. Any further claims you should direct them to Mr. Carlos Amezcua carlos.amezcua@willis.com I would like to mention that in order to proceed with future claims you should make a Police Report in your country.

I would like to state in this email that it was suggested by the hotel and the US Consulate to go to the Police Station to fill a legal report while you were still in Mexico but you refused.

Please contact us for further assistance.

Kind regards,

Florida
Level Contributor
129 posts
34 reviews
15 helpful votes
7. Re: Iberostar Paraiso Maya - Rape - October 19, 2010

by the way the shock was because it happened, the way they responded I can believe. I have first hand experience dealing with bs hotel management in mexico after being robbed by staff (not iberostar).

again gl

St. Louis, Missouri
Level Contributor
4,891 posts
32 reviews
105 helpful votes
8. Re: Iberostar Paraiso Maya - Rape - October 19, 2010

While I have no desire to visit the Paraiso Property, I just wanted to tell you that I am so very sorry that this happened to you. How awful! And you're a very brave woman to come here and tell your story, knowing that there will always be some that will immediately say "Is this true." I'm also sorry you're being victimized again by the hotel and hope that they will begin to make the right choices and seek justice for you and other potential guests.

Saying a prayer for you right now.......hang in there :-)

Playa del Carmen...
Level Contributor
5,007 posts
24 reviews
9 helpful votes
9. Re: Iberostar Paraiso Maya - Rape - October 19, 2010

Why would you not make a Police report in Mexico ? just a question not attacking.

Florida
Level Contributor
129 posts
34 reviews
15 helpful votes
10. Re: Iberostar Paraiso Maya - Rape - October 19, 2010

just going to guess you haven't had to deal with them? mind boggling experience that defies logic....