On anniversary trip, Nov. 21 for 10 days. We arrived for the 5th stay at Gran Porto Real. We and over 250 guests were told there were no rooms! they forced us to neighboring hotels and due to the overmass booking there was no way to use the hotel as promised. Restaurants always booked up, pool was overrun, under staffed.. angry and dissappointed, this hotel is known now for overbooking, then wanting you to stay in their Cancun properties, Costa Real and Caribe Real over an hour away north. Caution to anyone.. even if your reservation is confirmed... you most likely will not have a room when you arrive. I went hotel shopping and recommend Blue Parrot or Hotel Hacienda and Suites. ON the beach next door to Gran Porto Real. Area restaurants are not too expensive and it will be a better stay.