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Gran Porto Real, Caution you may not have a room afterall!

In cooperation with: Visit Mexico
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Tulsa, OK
2 posts
1 review
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Gran Porto Real, Caution you may not have a room afterall!

On anniversary trip, Nov. 21 for 10 days. We arrived for the 5th stay at Gran Porto Real. We and over 250 guests were told there were no rooms! they forced us to neighboring hotels and due to the overmass booking there was no way to use the hotel as promised. Restaurants always booked up, pool was overrun, under staffed.. angry and dissappointed, this hotel is known now for overbooking, then wanting you to stay in their Cancun properties, Costa Real and Caribe Real over an hour away north. Caution to anyone.. even if your reservation is confirmed... you most likely will not have a room when you arrive. I went hotel shopping and recommend Blue Parrot or Hotel Hacienda and Suites. ON the beach next door to Gran Porto Real. Area restaurants are not too expensive and it will be a better stay.

New York
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414 posts
3 reviews
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1. Re: Gran Porto Real, Caution you may not have a room afterall!

That's horrible...how can they do that to people?!?! So frustrating.

Springfield...
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9,502 posts
17 reviews
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2. Re: Gran Porto Real, Caution you may not have a room afterall!

Seems there are definite management problems there....and maybe putting too much into the Royal Porto and not paying enough attention to the Gran Porto. Gran Porto has had problems for a few years now with the overbooking problem. So sorry to hear about your troubles with them.....they may ruin their entire business in Playa if they aren't more attentive.