Last month I booked our first, real, family vacation. We are set to arrive on your island March 20th and depart March 27th. We will be staying at the Sabor, and to be frank, the recent reviews have been less than reassuring… I am an optimist to a fault and give everyone the benefit of the doubt, but the last thing I want to happen is to arrive only to be disappointed. My wife and I know that we did not book a 5 star resort and are not expecting that.
My question is this;
If the safety, comfort and happiness of my family is on the line and we determine that we cannot stay at this establishment, what is the recommended course of action? I realize a penalty will have to be paid if cancelation occurs, the level of which varies the closer to the time of check in.
Directly, what resort on your Island may be able to accommodate our party (2 rooms, 1-2 adults, 2 children ages 10 and 12, 1- 1 senior). Our original booking is for an all-inclusive and at this point, would like to keep it that way.
We are looking forward to snorkeling from the beach and lounging around the pool.
Thank you in advance for your time and guidance.