This forum is full of message which really have not been fully thought out. Cozumel has just survived a Cat 4 hurricane, not a severe thunderstorm. From what I have been able to read on this and the Cozumelmycozumel forum it would appear that all the southern All Inclusives are out of order for now, AND that means that according to the listings here 1091 rooms are not currently available for your use just in that area. (Reef club, Allegro, Grand & Iberostar). It is not to say they were damaged or destroyed, it could be something as simple as the resorts restaurants were blown apart, which were mostly open air areas. If they can't feed you then you are not going to enjoy your stay. May I also point out that if the electricity has been off for long, the refridgerators were too, so new food must be obtained after the refridgerators gets back down to proper working temperatures. Food must come by boat, which again has been interrupted. I know that Antonio says Cozumel is open for business, and your tourist dollars are needed, but he did not pay for your vacation, you did. I agree that it is likely very possable for the cruise ship sector of the tourist market to go back and encounter a good experience, but I suspect that will not be possable for hotel guests in all areas.
I am not saying don't go, but I am suggesting that you will need to be very flexable in many ways, and you may suffer some inconveniences. Until all the people there have had time to fully evaluate the situation, and full communication is established I recommend taking a very careful look at alternatives. So far no one has posted a detailed message where they were able to inspect each property, and determine how soon it can be back to the way it was. The same applies to your tour operator, not only do they need to get accurate information, but they also need time to research alternatives, that includes AVAILABLE rooms & a similar quality hotel or resort, AND a flight to that destination that is convenient to you. If 1000 rooms were lost then 2000 people or more may need a new game plan. Considering that most of you spent a lot of time researching & planning this trip, there are bound to be let downs, but the tour provider didn't cause the hurricane, they are just being held responsable. They are a business, with expenses, and some of their costs in relocating you will need to be absorbed by them, the same probably applies to refunding you trip purchase.
It is very important to give the people there who make decisions about such things as to whether a resort can properly give guests the comfort, service & food they expect some time to do it. Not only do the facilities need a clean up, they likely need to dry out, to get that very musty smell gone, or even have mould cleaned up. Try to remember, the resorts want your tourist dollars as much as anybody does, but they also want you to recommend them, not bad mouth them after your stay.
Hopefully all of this will be worked out very quickly, but it sure won't happen instantly. Just food for thought at a time when things are happening a bit too fast for rational thinking. I hope I didn't upset anyone, but thought I should bring this up on the forum, that to me is what it is for. Larry