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Payless Cancun is a SCAM. I reserved an auto for 1 week on kayak.com. The terms and conditions specifically say that Mexican Liability Insurance is included and that SLI (supplemental Liability) is OPTIONAL. When we arrive we are told that we must pay $22/day for required Mexican liability insurance. After pulling the paper work and showing them the fine print, they begin to say that it's the SLI that is required. Once again I show the paperwork and all they can say is that is KAYAK's and not their paperwork. Finally the agent says he cannot rent a car without me paying for SLI @ $22/day. By the way, i checked the official PAYLESS CANCUN site and it states :"Property damage/public liability is included in accordance with insurance laws of country and covers up to MXN 25,000.00 in basic third party liability protection. Theft, vandalism or damage to parts and accessories are not covered. Optional supplemental liability insurance (SLI) is available for purchase at a rate of $14.95 USD per day. It is a protection which extends the coverage of legal liability up to a maximum of MXN 750,000.00. If declining the SLI, an additional credit card approval of $5000.00 USD will be required in addition to the estimated total for the rental."

ALL WELL AND GOOD EXCEPT THIS IS A LIE - CANCUN PAYLESS IS SCAMMING YOU AND DOING THE EXACT OPPOSITE OF THEIR TERMS/CONDITIONS. TAKE THEIR SCAM OR GO SOMEWHERE ELSE. I SUGGEST YOU RUN SOMEWHERE ELSE.

Kayak, Orbitz, etc are just as guilty (and yourself)

Before you posted your only post, did you research this topic on Trip Advisor , ask any questions, confirm car rental costs through a few other sites??

Here is a good post from Huffington

huffingtonpost.com/matt-gibson/the-hidden-co…

Car rentals (with all insurance ) for the bottom model will cost 45-40 $ a day

I take the whole insurance bundle for piece of mind

We got in a similar mess. Wish I had seen your review before booking with this company. We walked out. Who needs a car? We will just enjoy the beach!

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ABSOLUTE SCAMMMMMMMMMM and THIEVES!!!!!!!!!!!!!!!

We rented from Expedia. Upon arrival I was working with an agent and denied extra insurance. All was well until his manager - LUIS ALBERTO (herein referred to as THIEF) - cancelled the agreement, ripped the contract and said - it was mandatory!!! MANDATORY!!!!!! He said check the policy, blah, blah, blah - after 20 minutes of argument, I decided to check the policy. Surprise Surprise --- IT WAS NOTTTTTT MANDATORY as THIEF said it was. The insurance is optional! After being called out, THIEF decides that I need to put a $14k deposit on my credit card for the vehicle. According to the policy, they can ask for whatever they want.

These people are thieves and its a shame. They are not allowed in the airport and I now know why. They need to fire LUIS ALBERTO and close the location down. It's disgusting.

Hello follow travelers

It is always fun to read new posts about auto rental scams and ripoffs. I keep seeing complains about the same bad actors because we are NOT reading the reviews posted by folks who know who they are. I have had good luck with Easyway rent A Car. But read their reviews. If you do not like them keep looking. It does not take much Spanish to get around by cab. Plus they are inexpensive. BTW the locals do NOT tip cabs. The rates are fixed by zone. If you take a cab from somewhere in the hotel zone to another zone location you will still pay a flat rate. So walk or take the bus. Enjoy Mexico. I always do.

God Bless

Carlos

Sorry to hear about your rental car problems while in Cancun, Mexico. The key word is MEXICO!

We just returned from a cruise that included a port stop in Cozumel. Alamo SCAMMED us for an accident that didn't happen. They were upset/mad because we would not take their insurance.

Dishonest people ruin things for everyone. Still hoping that Alamo will come through and not say it's a franshise!

Just rented from Payless Car Rental in Cancun. Same experience. they are scamers. But I don't think it is just the local Cancun branch is at fault. I am absolutely convinced it is done with full knowledge and blessing of the Payless HQ. I did not reserve on line because I was expecting shenanigans. So I called and talked to the real person. She skillfully told me half truths. I specifically and explicitly asked "what insuranace do I have to get when I rent the car in Cancun". Her answer was "none, all insurance is optional". when I came to the counter I was told that liability at US$20 was mandatory even though the bill clearly called it "Supplemental". CDW was optional but they would put the entire cost of the car on my credit card. Basically, they made sure to extract $40/day for insurance on a $70/week rental. If they told me upfront what the charges would be I would not have blinked. But I asked repeatedly and was told that "additional insurance" will be offered at the counter but I would be not obligated to buy any if I have other insurance (my credit card and my own car insurance). Liars and cheats.