I have read a lot on this forum about the time share people at the airport, and I would like to share my recent experience with this, as nothing prepared me for what happened. First, you won't encounter them until just after you have passed the "red light/greenlight" area for possible luggage inspection. You will be ready to exit the airport for your ride to your hotel. I had my ride voucher plus other vouchers for my hotel in my hand. There were about 10 men dressed exactly alike in blue pants and white shirts that were standing at arms length from each other blocking the exit from the airport. When I tried to walk through one of these men (who was a foot taller than me) said "Do you have proof of travel arrangements to your hotel?" I nodded yes, and he promptly grabbed my travel vouchers out of my hand and said in a threatening voice "NO ONE can exit this airport until they have proven they have transportation arranged, or a taxi will be called for them for safety reasons!" I might add that he now had me by the left arm (and I still have two bruises there to show for it), and I was struggling to hang on to two suitcases and a purse. Please also note that these men each wear a LANYARD around their neck that says "Cancun Tourist/Travel Advisory Board". He proceeded to rip apart my vouchers at their perforations and stated "Your transportation company comes on the hour, at 20 after the hour, and at 40 after the hour...you have just missed the shuttle, and will have to wait 18 minutes to exit the airport. He then started talking about Cancun, etc., and I realized what was happening. At this time, I started to yell "GIVE ME MY _____TRAVEL DOCUMENTS NOW!" and made a few tears go down my face for good measure. You could have heard a pin drop in the place. My point is this for those of you who have never been there...DO NOT HAVE YOUR DOCUMENTS IN YOUR HAND OR POCKET (I saw a man over to my right have his grabbed out of his pocket). Plow through the line of men that are blocking your exit. If they grab your arm like I was grabbed say in a very loud voice "TAKE YOUR HANDS OFF ME NOW!" and run. The men with the LANYARDS on their neck are the bad guys. You don't have to take your transportation papers out until you safely exit the building and then you will see little booths, each labeled with specific travel companies--go to your's and THEN take your documents out. I hope this specific information will help someone.